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Job Overview
Compensation
Hourly
Exact $15.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Life insurance
Job Description
Cape Fear Community College (CFCC) is a well-established public community college located in Wilmington, North Carolina. Committed to providing accessible, high-quality education and services to its diverse student body, CFCC promotes a safe and secure environment across its campuses to ensure a positive and supportive learning experience. The institution values inclusivity, equal opportunity, and community collaboration, and operates ongoing programs to enhance the safety and well-being of its students, faculty, and staff. CFCC employs a dedicated team of professionals who oversee various facets of campus operations, including safety, security, and parking management, to uphold the college's standards and foster a... Show More
Job Requirements
- High school diploma or equivalent
- First aid/CPR/AED certification is required or the ability to earn certification within 12 months of employment
- Must have a valid driver’s license
- Experience in parking procedures and enforcement
- Experience in security measures
Job Qualifications
- Knowledge of traffic direction and control procedures
- Knowledge of North Carolina Vehicle and Traffic Laws
- Knowledge of CFCC parking regulations and enforcement
- Maintain accurate records
- Operate a motor vehicle
- Understand and follow written and verbal instructions
- Identify suspicious behavior and formulate an action plan to maintain a safe environment
- Establish and maintain cooperative working relationships with those contacted in the course of work
- Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
- Maintain effective audio-visual discrimination and perception needed for making observations, reading and writing, communicating with others, operating assigned equipment, handling varied tasks simultaneously
- Maintain physical condition appropriate to the performance of assigned duties including walking or standing continuously, maneuvering stairs, lifting up to 30 pounds, operating equipment, handling varied tasks, and working in adverse weather conditions
- Maintain mental capacity to make sound decisions, answer questions, respond to needs of faculty, staff and guests, demonstrate intellectual capabilities, and verbally communicate with the public
Job Duties
- Provide presence in all parking lots and decks on campus for safety and security
- Provide security in all lots and decks in conjunction with NHCSO and/or security contractor
- Walk students to their vehicles upon request
- Patrol an assigned area by vehicle or on foot to ensure public compliance with existing College parking regulations
- Maintain close communications with Director, Safety & Training, NHCSO and/or security contractor, using two-way radios or cell phones
- Identify violations of parking, and determine writing violation or warning in accordance to the College Parking Regulations
- Identify persistent violators of the College parking regulations, checking with Director, Safety & Training and/or Business Office personnel when necessary to confirm identities or to determine whether vehicles need to be booted or towed
- Locate suspicious objects or vehicles. Communicate situation details to appropriate personnel
- Respond to various calls of service to include assisting motorists, escorting students/employees, or other complaint’s related to the areas of responsibility
- Interact intensively with the public, receive, listen to and skillfully handle parking disturbance and/or other complaints, educate the public regarding parking and general matters necessary
- Provide customer service information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest
- Inform the public about policies, services or procedures
- Review and evaluate validity of contested citations within the scope of responsibility and authority
- Service and maintain parking enforcement equipment and vehicles
- Ability to interpret, apply and explain and enforce parking regulations
- Exercise sound judgment within established guidelines and supervisory direction
- Analyze situations and determine appropriate course of action
- Maintain effective working relationships with staff, public
- Perform simple vehicle maintenance procedures such as checking oil and gas, and report mechanical problems to supervisor
- Communicate situation details to appropriate personnel
- Perform traffic control duties such as setting up barricades and temporary signs, placing cones, etc. Block physical access to restricted areas
- Assist NHCSO in directing vehicle traffic on CFCC property, as needed
- Provide assistance to motorists needing help with problems, such as flat tires and dead batteries
- Remove handbills within patrol areas
- Work with and assist NHCSO, security personnel, and fellow parking guards as needed
- Provide assistance with functionality of parking deck operations to include gate control, count management, lane direction, etc.
- Be professional and courteous in all situations
- Maintain proper uniform appearance at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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