Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading retailer in the arts and crafts industry, operating over 1,300 stores across 49 states in the United States and Canada, as well as online platforms such as Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier destination for creative projects and celebrations. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further enhancing its product offerings. Michaels is committed to fostering creativity and celebration in communities by providing high-quality products, exceptional customer service, and experiential activities for people of... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Strong organizational skills
- Ability to handle job stress and interact effectively with others
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using ladders
- Availability to work nights, weekends, and early mornings
- Ability to engage with guests of all ages and co-workers
- Willingness to maintain cleanliness and safety standards
- Must satisfy federal, state, and local legal requirements of the job
Job Qualifications
- High school diploma or equivalent
- Experience working with children and managing children’s events
- Previous retail or customer service experience
- Excellent interpersonal and communication skills including verbal, written and nonverbal communication
- Strong organizational and creative problem-solving skills
- Ability to handle stressful situations and maintain positive interactions
- Energetic and enthusiastic personality
- Capable of engaging with customers of all ages
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients across various ages by fostering a fun and creative atmosphere
- Demonstrate and instruct craft projects and activities such as face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete event-related administrative tasks including emails, phone calls, and paperwork
- Adapt event plans based on client feedback and develop backup plans
- Uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- Assist customers with product selection and support them in shopping
- Provide fast and friendly checkout experiences
- Promote rewards programs and complete enrollments
- Educate customers on Voice of Customer (VOC) surveys
- Support omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unloading, stocking, and planogram processes
- Maintain merchandise recovery and store cleanliness
- Support shrink and safety programs
- Follow Standard Operating Procedures (SOPs) to ensure compliance
- Interact respectfully and positively with team members and customers
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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