Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Benefits
Part-time schedule
competitive hourly wage
opportunity for additional shifts
Work in a scenic downtown location
Collaborative team environment
supportive management
Career development opportunities
Job Description
Worth Ross Management Company is a distinguished leader in the homeowners association (HOA) management industry, renowned for its commitment to excellence and innovation. The company has built a reputation for recruiting and retaining top talent, which has allowed it to maintain its status as an award-winning industry pioneer. Located in downtown Austin, near the scenic Waller Creek Greenbelt Trail, Worth Ross Management Company embraces diversity and inclusion as fundamental drivers of progress and success. Their team is composed of extraordinary individuals dedicated to providing outstanding service and fostering a collaborative, respectful work environment. This commitment to quality and inclusivity has... Show More
Job Requirements
- Experience working as concierge or front desk at hotel or residential settings
- Strong customer service, communication, and interpersonal skills are required
- Effective written and verbal communicator
- Multiple language fluency is desirable
- Able to operate a computer and be proficient in working knowledge of MS Office programs (Office, Word, Excel) and e-mail
- Able to operate standard office equipment, including fax machine, copier, telephone, etc.
- Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects
- Highly motivated and able to work independently
- Performs other duties and responsibilities consistent with the position as assigned by the General Manager, Assistant General Manager, or Lead Concierge
Job Qualifications
- Experience working as concierge or front desk at hotel or residential settings
- Strong customer service, communication, and interpersonal skills
- Effective written and verbal communicator
- Multiple language fluency is desirable
- Able to operate a computer and be proficient in working knowledge of MS Office programs (Office, Word, Excel) and e-mail
- Able to operate standard office equipment, including fax machine, copier, telephone, etc.
- Able to be flexible and adapt to changing environments
- able to make decisions in stressful situations and prioritize and reprioritize tasks and projects
- Highly motivated and able to work independently
- Performs other duties and responsibilities consistent with the position as assigned by the General Manager, Assistant General Manager, or Lead Concierge
Job Duties
- Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
- Identifies and clarifies the residents' needs and desires
- Answers questions and provides solutions
- Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
- Assists residents in scheduling access for authorized vendors to provide services within units
- Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential
- Able to understand and react quickly and effectively to any emergency
- Responsible for maintaining a safe and secure work environment for all residents, guests and staff
- Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager
- Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Accurately maintains daily shift notes into Building Link system
- Receives packages and deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits
- Responds to resident concerns and complaints in a professional and caring manner
- Follows up and tries to resolve all such concerns and complaints
- Elevates issues to Lead Concierge or AGM if necessary/appropriate
- Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
- Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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