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PT Event Coordinator

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Employee assistance program

Job Description

Michaels, headquartered in Irving, Texas, is North America's leading destination for arts and crafts supplies with over 1,300 stores located throughout 49 states and Canada as well as a dynamic online presence via Michaels.com and Michaels.ca. Founded in 1973, Michaels has evolved into the best place for all things creative by providing a wide variety of craft supplies, framing services, and hands-on creative experiences. The company also owns Artistree, a custom and specialty framing manufacturer, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels prides itself on fueling the joy of creativity by delivering engaging experiences, quality products,... Show More

Job Requirements

  • high school diploma or equivalent
  • previous experience in retail or customer service
  • experience working with children and kids events
  • ability to stand for long periods and perform physical tasks such as lifting and reaching
  • strong verbal and written communication skills
  • ability to multitask and manage multiple events simultaneously
  • dependable and punctual
  • willingness to work flexible hours including nights, weekends, and early mornings

Job Qualifications

  • energetic and enthusiastic personality
  • ability to handle job stress and interact effectively with others including guests of all ages and co-workers
  • excellent people skills
  • experience working with children and children’s events
  • good communication skills including written, verbal, and nonverbal communication as well as listening skills
  • organizational skills
  • interpersonal skills
  • creative problem-solving skills
  • retail and/or customer service experience

Job Duties

  • plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
  • engage with clients of all ages by creating an environment of fun and creativity
  • demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
  • facilitate and implement party add-ons such as goody bags and balloons to company standards
  • communicate events with clients and store team members
  • complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
  • adjust plans and events based on client’s feedback and needs
  • create backup or emergency plans to be executed as needed
  • ensure client satisfaction for scheduled events
  • uphold the company’s cleanliness and safety standards
  • set up, break down, and clean before and after each event
  • help customers shop, locate products, and provide them with solutions
  • provide fast and friendly check out experience
  • engage customers on benefits of rewards program and private label credit cards and complete enrollments
  • educate customer on voice of customer (VOC) survey
  • assist with omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • participate in the truck un-load, stocking and planogram (POGs) processes
  • complete merchandise recovery and maintenance
  • perform Store in Stock Optimization (SISO) and AD set duties as assigned
  • support shrink and safety programs
  • adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • interact with others in an accepting and respectful manner and remain positive and respectful even in difficult situations
  • cross trained in Custom Framing selling and production
  • participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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