PT Customer Service Leader

Suffolk, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Career development opportunities

inclusive workplace environment

Job Description

Food Lion is a prominent supermarket chain that has been dedicated to providing a fresh, easy, and affordable shopping experience since 1957. Serving over 10 million customers weekly, Food Lion operates across 10 Southeastern and Mid-Atlantic states with a vast network of stores and approximately 82,000 associates. Committed to excellence in service and community engagement, Food Lion has built a reputation as a trusted retailer offering quality products and customer-centric solutions in the food retail industry. The company is known for its strong focus on associate development, adherence to high service standards, and fostering a welcoming environment for both customers... Show More

Job Requirements

High school diploma or equivalent preferred
Ability to communicate effectively and provide excellent customer service
Willingness to learn and perform multiple technical tasks related to cashier and service center duties
Ability to meet minimum age requirements for specific job functions
Physical ability to perform job tasks including lifting, standing, and repetitive motions
Commitment to adhering to company guidelines, policies, and dress code
Ability to maintain a neat and professional appearance
Capability to work safely and identify potential hazards
Competency using computers and communication systems
Availability to complete required training programs

Job Qualifications

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and use his or her name whenever possible
Avoid personal conversations with other associates when customers are present
Ensure store office functions are completed accurately and on time using accounting packets
Communicate all cash variances to the Assistant Customer Service Manager
Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
Ensure work station and front end area of the store has a neat and clean presentation
Maintain proper knowledge of all sales associate register functions and Front End accounting services
Report any register malfunction to the Customer Service Manager or place service calls in an efficient manner
Ensure the MVP savings center KIOSK is filled with paper and properly working
Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
Perform the task of the customer lead as needed to ensure service standards are maintained
Maintain alertness and call for assistance when needed to service customers per service standards
Be courteous and helpful to other associates
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training and training aid courses
Perform all other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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