Europcar Mobility Group

PT - Customer Service Agent - $20.17

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $24.00
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Work Schedule

Flexible
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Benefits

Medical
Vision
Dental
401k
Employee Discounts
Referral Bonus
Company-paid Life Insurance
Company Paid AD&D insurance
Flexible spending account
Parental leave
Employee assistance program

Job Description

Europcar Mobility Group is a leading global mobility services provider with over 75 years of expertise in the industry. Recognized as a major player in Europe and with a strong presence worldwide, the company offers a comprehensive range of vehicle rental solutions that cater to diverse customer needs. These services include hourly, daily, weekly, or monthly rentals, available on-demand or through subscription models. Europcar Mobility Group operates a sizable fleet of more than 250,000 vehicles, featuring the latest engine technologies and an increasing proportion of electric vehicles. This commitment to innovation and sustainability supports the company’s mission to transform the... Show More

Job Requirements

  • Valid driver’s license
  • High school diploma or equivalent
  • Top-notch people skills
  • Ability to troubleshoot with a smile
  • Patience and understanding throughout the rental experience

Job Qualifications

  • High school diploma or equivalent
  • Top-notch people skills
  • Ability to troubleshoot with a smile
  • Patience and understanding throughout the rental experience

Job Duties

  • Maintain a clean, organized, and presentable ready line area
  • Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
  • Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing
  • Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition
  • Confirm that an adequately completed checkout slip accompanies each vehicle
  • Assist customers in locating their rental vehicle, providing help with luggage when necessary
  • Support the efficient flow of vehicles by moving and parking cars within the facility as needed
  • Perform other duties as assigned to support business needs and objectives
  • Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor
  • Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels
  • Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed
  • Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle
  • Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have
  • Perform other duties as assigned to support business needs and objectives

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location