Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) with matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
growth opportunities
Job Description
PrimeFlight Aviation Services, Inc. is a leading provider of commercial aviation services with over 200 locations worldwide. Dedicated to delivering high-quality services, PrimeFlight focuses on maintaining a positive working environment and treating all employees with respect, fostering a culture that promotes career growth and opportunities throughout the aviation industry. This company prides itself on being a committed partner to airports and airlines, ensuring smooth and efficient airport operations that enhance the overall passenger experience.
The role of a Customer Service Agent at PrimeFlight is vital in creating a friendly and supportive atmosphere for passengers during their travel journey.... Show More
The role of a Customer Service Agent at PrimeFlight is vital in creating a friendly and supportive atmosphere for passengers during their travel journey.... Show More
Job Requirements
- High school diploma or equivalent preferred
- One year of customer service experience
- Ability to pass a background check and drug screening
- Eligibility to obtain required credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, U.S. Postal - as applicable)
- Ability to lift up to 70 pounds
- Ability to stand and walk for prolonged periods
- Ability to reach, grasp, push, pull, crawl, crouch, bend, stretch, squat, and kneel
- Ability to work in moderate to high noise environments
- Ability to hear and respond to spoken voice and audible alarms
- Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
- Flexibility to work various shifts including nights, weekends, and holidays
Job Qualifications
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English including reading, writing, and speaking
- One year of customer service experience
- Ability to access and interpret information in print and electronically including use of IPads, tablets, computers, and mobile devices
- Effectively communicate with colleagues and clients both in-person and electronically
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal as applicable
- Flexibility to work various shifts including nights, weekends, and holidays
Job Duties
- Greet and assist passengers at the airport with check-in, boarding, and general inquiries
- Effectively resolve customer issues and complaints in a professional and timely manner
- Ensure compliance with all airline and airport regulations and procedures
- Provide accurate information on flight schedules, gate assignments, and airport services
- Coordinate with ground staff and crew to ensure a smooth passenger experience
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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