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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Job Description
Food Lion is a well-established grocery retail company that has been serving communities with an easy, fresh, and affordable shopping experience since 1957. With a rich history spanning more than six decades, Food Lion operates over a thousand stores and employs 82,000 associates, serving more than 10 million customers weekly across ten Southeastern and Mid-Atlantic states in the USA. The company prides itself on providing exceptional customer service that aligns with its commitment to delivering value and convenience to customers. Food Lion’s mission revolves around fostering community relationships, delivering fresh and quality products, and maintaining an inviting shopping environment for... Show More
Job Requirements
- High school diploma or equivalent
- Relevant retail or customer service experience preferred
- Ability to stand for extended periods
- Ability to lift and carry up to 50 lbs
- Basic computer skills
- Strong communication skills
- Ability to follow company policies and procedures
- Willingness to work flexible hours including weekends and holidays
- Must comply with Food Lion dress code and uniform policies
- Ability to handle multiple forms of payment accurately
- Must be at least the minimum age required to perform job duties
Job Qualifications
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Job Duties
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use his or her name whenever possible
- Unload customers' groceries from cart to belt, unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handle the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and perform overrides
- Identify customers needing assistance and offer to take the customer's order to their car including Food Lion To-Go orders (if applicable)
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform the task of cashier when scheduled or as needed per the surge plan guidelines
- Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
- Perform the task of Food Lion To-Go Runner when scheduled or as needed
- Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restock cigarette drawers at each check lane
- Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
- Perform all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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