Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $18.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
PTO
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k with employer match
Life insurance
short-term disability
long-term disability
Referral bonuses
Tuition Reimbursement
Employee assistance program
Job Description
The Highlands is a respected senior living community dedicated to providing enriching and compassionate care to its residents. As a part of Grace Management, Inc., The Highlands prides itself on fostering a family-like atmosphere where both employees and residents feel valued and supported. The community focuses on enhancing the quality of life for seniors by offering not just residence, but a warm, supportive environment where every individual’s needs are attentively met. With a commitment to empathy and excellence, The Highlands continuously strives to deliver exceptional living experiences through dedicated staff members who genuinely care about the well-being of residents.
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Job Requirements
- Be available to work days, evenings, weekends, and holiday shifts
- Ability to communicate by speaking, seeing, and hearing sufficient to serve the residents
- Free of communicable disease
- Completion of drug testing and criminal record background check upon hire and upon request of supervisor
- Physical ability to bend, stand, lift, stoop, sit, walk, stretch, and carry up to 40 pounds
- Adhere to and carry out all policies and procedures
- Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel
Job Qualifications
- High school diploma or GED
- Experience in general office procedures and computer applications including Windows, Word, Excel, Office, Outlook, Internet-based programs, emailing, scanning, and general office equipment
- One year of office or hospitality experience preferred
- Good grammatical and writing skills, proficient with email process and etiquette
- Ability to read, write, and speak English
- Excellent customer service and interpersonal skills to work with various levels of people, associates, and residents
- Professional and neat appearance and presentation, adherence to dress code, and good personal hygiene
Job Duties
- Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
- Receive visitors, having them sign registers, and routing them as appropriate
- Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
- Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
- Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
- Receive and distribute mail as needed
- Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
- Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointments, and calling vendors, as requested by supervisor
- Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
- Assist with recruitment activities by placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
- Maintain inventories of supplies
- Assist in ordering supplies approved by the supervisor
- Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
- Perform other related duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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