Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Benefits
supplemental pay
Paid sick time
paid leave
401(k) Plan
mental health support
Employee assistance program
Pet insurance
hotel discounts
Restaurant Discounts
Employee Referral Bonus
Job Description
Poka Lola Social Club is a unique cocktail bar that pays homage to the turn of the century American soda fountain culture. This establishment has redefined the every-man’s cocktail bar experience by offering specialty sodas made with locally sourced seasonal ingredients that are bottled on site. These sodas are used in crafted cocktails, served on their own, or available for customers to take home. The bar is designed to be a welcoming space where guests can either explore new flavors or enjoy their favorite classic drinks, creating a versatile atmosphere that caters to a wide range of tastes and preferences.<... Show More
Job Requirements
- High school education or equivalent
- Previous experience in a similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluent in oral and written English
- Ability to perform multiple tasks at one time
- Highly organized and able to pay attention to sound and sight details in crowded and noisy situations
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Job Qualifications
- High school education or equivalent
- Previous experience in a similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluent in oral and written English
- Ability to perform multiple tasks at one time
- Highly organized and able to pay attention to sound and sight details in crowded and noisy situations
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
- Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
- Presents a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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