Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
free life insurance
FREE Short-Term Disability
FREE Long-Term Disability
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Parental leave
Grandparent leave
family and pet bereavement leave
Job Description
Evermore Orlando Resort is reshaping the vacation landscape in Orlando, Florida, offering a unique and upscale vacation experience unlike any other in the region. Located just steps away from the world-famous Walt Disney World, Evermore encompasses a sprawling 1,100 acres filled with spacious vacation homes, flats, and villas, complemented by the luxurious offerings of the Conrad hotel. This resort is redefining the concept of a vacation by combining the freedom and comfort of private rental homes with the high-end amenities and services of a world-class resort. Evermore is not just a place to stay; it's an immersive destination where guests... Show More
Job Requirements
- Must be 18 years or older
- Previous experience in customer service, hotel/hospitality, or luxury operation is preferred
- Lifeguard and/or First Aid and CPR certification or willingness to obtain
- Flexibility to work weekdays, weekends, rotating schedule, all shifts, and holidays
- Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively with guests and on a microphone
- Ability to handle guest requests in a calm, detailed, and empathetic manner
- Able to safely lift, pull, and push up to 50 pounds
- Excellent physical and temperature endurance to stand, walk, and remain active for extended periods and participate in physical activities
- Ability to swim in deep water and potentially perform water rescues
- Able to stand, walk, stoop, kneel, bend, and reach periodically
- Tolerance for hot and humid Florida weather conditions, especially when working outdoors
- Effective verbal and non-verbal communication skills to interact with guests and colleagues
- Adhere to property and company policies and procedures
Job Qualifications
- Must be 18 years or older
- Previous experience in customer service, hotel/hospitality, or luxury operation is preferred
- Strong interpersonal and communication skills
- Strong attention to detail and ability to multi-task in a fast-paced, ever-changing environment
- Strong organizational, prioritization, and time management skills
- Lifeguard and/or First Aid and CPR certification or willingness to obtain
- Flexibility to work weekdays, weekends, rotating schedule, all shifts, and holidays
- Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively with guests and on a microphone
- Ability to handle guest requests in a calm, detailed, and empathetic manner and exhibit problem-solving skills creatively and effectively
- Adhere to property and company policies and procedures
Job Duties
- Provide exceptional guest service as it relates to Evermore core values: Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations
- Assist guests with the reservations and bookings of Evermore Bay Cabanas, experiences, services, and offer knowledgeable recommendations on the offerings of the resort and local area
- Learn and utilize resort software to assist guests with reservations, programming, communicating requests, and other needs in relation to the use of the resort application
- Exhibit proper speaking and phone etiquette with effective, polite, gracious, and professional communication with guests and colleagues as it aligns to luxury service standards
- Provide the highest level of service and cleanliness standards during the arrival, duration, and departure of cabana guests in the pool/bay area
- Respond and anticipate guests needs for their cabanas and assist with opportunities to surprise and delight them
- Complete daily supply inventory of materials needed to execute a seamless guest experience
- Daily set up and break down of beach furniture arrangements and cabana set-up
- Monitor safety conditions of the bay and relay important safety information related to activities, closures, and general cabana safety professionally
- Ensure accurate billing and compliance for all credit card payments
- Perform inspection walk-throughs of pool deck and bay areas to ensure all items are in working and safe condition and report any issues to respective departments immediately
- Communicate effectively with other resort departments to ensure smooth operations and timely service delivery and problem resolution
- Perform all other tasks as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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