Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $16.75
Work Schedule
Weekend Shifts
Benefits
Part-time employment
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company overseeing a portfolio valued at over $15 billion, comprising more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established with a forward-thinking approach over a 30-year period, Highgate has positioned itself as an innovator in the hospitality industry. The company excels by providing expert guidance throughout all phases of the property cycle, including planning, development, recapitalization, and disposition. With a deep commitment to excellence, Highgate manages a diverse array of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, each infused with... Show More
Job Requirements
- maintain a warm and friendly demeanor at all times
- must be able to communicate effectively both verbally and written with fellow associates and guests
- must listen to, understand, and clarify concerns raised by employees and guests
- must be able to multitask and prioritize to ensure outstanding service
- approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner
- attend all hotel required meetings and trainings
- maintain regular attendance in compliance with hotel standards
- maintain high standards of personal appearance, uniform and grooming
- maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- perform other duties as requested by management
- must be available to work some weekends
Job Qualifications
- physical ability to occasionally push, pull, lift or carry up to 40 pounds
- ability to stand during entire shift
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills
- attentive, friendly, courteous and service-oriented manner
- ability to multitask and prioritize to ensure outstanding service
- availability to work some weekends
Job Duties
- maintain a calm demeanor during high volume or unusual events to keep store operating to standard and set a positive example for the shift team
- anticipate customer and store needs by constantly evaluating environment and customers for cues
- communicate information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift
- assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- deliver outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- follow operational policies and procedures including cash handling and safety and security to ensure safety of all partners during each shift
- maintain a clean and organized workspace so associates can locate resources and product as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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