Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Pet insurance
Job Description
The Laura Hotel is a distinguished hospitality establishment deeply inspired by the storied steamboat of the same name that once navigated challenging waters with determination and grace. Echoing this pioneering spirit, The Laura Hotel in Downtown Houston stands as a beacon of innovation and excellence in the hospitality sector. This contemporary hotel marries rich local heritage with exceptional service, aiming to forge a new path filled with culinary distinction, creative expression, and abundant opportunities for both business travelers and leisure guests. The hotel is committed to fostering a welcoming and dynamic environment where every visitor experiences superior comfort and memorable... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic mathematical skills
- Ability to operate a cash register and Point of Sale system
- Good communication skills
- Ability to stand and work for extended periods
- Ability to work in a team environment
- Availability to work flexible hours
- Compliance with company attendance policies
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations such as inaccurate check totals
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills and ability to adapt communication style to different audiences such as supervisors, coworkers and the public
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly and close the check to the proper method of payment, including cash, credit card or house charge
- Ensure guest satisfaction and tactfully negotiate resolution in case of dissatisfaction
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift and manage bank retrieval and return from vault to workstation
- Comply with attendance rules and be available to work regularly
- Perform any other job-related duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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