PSA Hobby Concierge Representative, MojoBreaks (Santa Clara, CA)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
Paid vacation
Holiday pay
Employee Discounts
Flexible Hours
fun working environment
Job Description
Collectors is a leading innovator in the collectibles industry, renowned for providing comprehensive and cutting-edge services to collectors worldwide. Established in 1986, the company specializes in the grading, authentication, vaulting, and selling of millions of collectible items while consistently modernizing and digitalizing processes to enhance the collecting experience. As a global entity, Collectors operates through its subsidiaries including PSA, PCGS, SGC, and Card Ladder, serving a diverse range of collectible categories such as coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. With more than 1,900 employees working across multiple international offices located in Santa Ana, Jersey... Show More
Job Requirements
- Valid driver’s license
- Ability to travel 3-5 days a week including weekends
- Ability to lift and carry materials up to 40 pounds
- Ability to sit or stand for extended periods
- Strong communication skills
- Ability to resolve conflicts and customer issues
- Time management skills
- Ability to work both independently and as part of a team
- High school diploma or equivalent
Job Qualifications
- Able to travel up to attend various shows and special events
- Drivers licensed is required
- Valid passport is helpful
- Communication skills
- Problem solving
- Time management
- Interpersonal skills
- Teamwork
- Organizational support
- Judgment
- Organization
- Professionalism
- Quality
Job Duties
- Responsibly handle all submissions to keep items safe and secure until pick-up
- Receiving and processing submissions at the shop
- Prioritizes responsibilities during submission center hours
- Organizes and processes orders by service level and expedites orders as necessary
- Supports the PSA/DNA team and works with the shop management for events that the team can support
- Resolves escalated customer complaints and issues in person, over the phone, or through email
- Actively solicit business in the shop
- Provide weekly updates on submission center performance
- Works closely with management and the hobby shop team to improve processes and drive revenue
- Looks at ways to improve processes and the overall customer experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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