PSA Hobby Concierge Representative, Bleecker (New York, NY)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
fertility assistance
Commuter Benefits
educational assistance
401K matching plan
Paid vacation
Holiday pay
Employee Discounts
Flexible Hours
fun working environment
Job Description
Collectors is a premier company specializing in the creation of innovative technology that enhances the experience of collectors worldwide. Established in 1986, Collectors has become a leader in providing value-added services for the hobby collecting community, including grading, authenticating, vaulting, and selling millions of record-setting collectibles. The company is dedicated to modernizing and digitalizing the entire process of collecting to make it more efficient, accessible, and enjoyable for its global clientele. Collectors operates through multiple subsidiaries such as PSA, PCGS, SGC, and Card Ladder, and has a workforce of over 1,900 employees across headquarters in Santa Ana and offices in... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or retail preferred
- ability to communicate effectively verbally and in writing
- valid driver’s license
- willingness to travel frequently
- ability to lift and carry up to 40 pounds
- ability to work onsite at Bleecker hobby shop in New York City
- availability to work 3-5 days a week including weekends and overtime
- basic computer skills
- ability to handle multiple tasks simultaneously
Job Qualifications
- Able to travel up to attend various shows and special events
- drivers license is required
- valid passport is helpful
- communication skills to effectively resolve conflicts and generate business
- problem solving ability to identify and resolve issues quickly and accurately
- time management skills to coordinate time and job duties efficiently
- interpersonal skills to communicate clearly with other departments and external contacts
- teamwork ability to work well with others balancing team and individual tasks
- organizational support to follow company policies and procedures
- judgment to make decisions based on company policies
- organization skills to multitask and prioritize work
- professionalism to work well under pressure and show respect
- quality orientation to complete work accurately and attentively
Job Duties
- Responsibly handle all submissions to keep items safe and secure until pick-up
- receiving and processing submissions at the shop
- prioritizes responsibilities during submission center hours
- organizes and processes orders by service level and expedites orders as necessary
- supports the PSA/DNA team and works with the shop management for events that the team can support
- resolves escalated customer complaints and issues in person, over the phone, or through email
- actively solicit business in the shop
- provide weekly updates on submission center performance
- works closely with management and the hobby shop team to improve processes and drive revenue
- looks at ways to improve processes and the overall customer experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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