PSA Hobby Concierge Representative, Bleecker (New York, NY)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching plan
Paid vacation
Holiday pay
Employee Discounts
Flexible Hours
fun working environment
Job Description
Collectors is the premier innovator in the collectibles industry, providing world-class value-added services to collectors across the globe. Established in 1986, Collectors has grown into an international leader in grading, authenticating, vaulting, and selling record-setting collectible items. Their impressive portfolio of services targets a wide range of collectibles including coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Headquartered in Santa Ana, with offices spanning major cities worldwide including Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris, the company employs more than 1,900 dedicated professionals. They operate renowned subsidiaries such as PSA, PCGS, SGC,... Show More
Job Requirements
- High school diploma or equivalent
- relevant experience in customer service or retail environments preferred
- able to lift and carry materials up to 40 pounds
- ability to sit or stand for extended periods
- proficient with computer use including typing and mouse work
- able to answer phone calls and text messages professionally
- excellent hearing to respond to alarms and verbal instructions
- must have a valid driver’s license
- able to travel frequently, including weekends and overtime
- willing to work onsite at multiple locations including New York City
- able to work flexible hours and shifts
- willingness to engage with customers and coworkers in a professional manner
Job Qualifications
- Able to travel up to attend various shows and special events
- driver's license is required
- valid passport is helpful
- strong communication skills to resolve conflicts, solve problems, and generate business
- problem-solving ability to identify and resolve problems quickly with limited supervision
- effective time management skills
- excellent interpersonal skills to communicate with other departments and external parties
- ability to work well in teams while balancing responsibilities
- follow company policies and procedures
- good judgment skills using critical thinking and adherence to policies
- ability to multi-task, manage time efficiently, and prioritize work
- professionalism and ability to work well under pressure
- strong attention to detail and quality in work
Job Duties
- Responsibly handle all submissions to keep items safe and secure until pick-up
- receiving and processing submissions at the shop
- prioritizes responsibilities during submission center hours
- organizes and processes orders by service level and expedites orders as necessary
- supports the PSA/DNA team and works with the shop management for events that the team can support
- resolves escalated customer complaints and issues in person, over the phone, or through email
- actively solicit business in the shop
- provide weekly updates on submission center performance
- works closely with management and the hobby shop team to improve processes and drive revenue
- looks at ways to improve processes and the overall customer experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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