Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Fertility benefits
Commuter Benefits
401(k) matching plan
Paid vacation
Holiday pay
Employee Discounts
Flexible Hours
fun working environment
Job Description
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. Established in 1986, Collectors is dedicated to grading, authenticating, vaulting, and selling millions of record-setting collectibles. They serve a global community of collectors with a mission to modernize and digitalize the collectible submission and authentication process. The company’s portfolio spans highly sought collectible categories such as coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Its subsidiaries include well-known names like PSA, PCGS, SGC, and Card Ladder, which have become trusted brands among hobbyists and collectors globally.
With a workforce exceeding 1,... Show More
With a workforce exceeding 1,... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work 3-5 days a week including weekends
- Ability to lift and carry up to 40 pounds
- Effective communication skills both written and verbal
- Ability to use computers for typing and data entry
- Ability to handle multiple tasks and prioritize
- Willingness to work at various locations and events
- Ability to resolve conflicts and provide excellent customer service
- Professional demeanor
Job Qualifications
- Customer service experience
- Strong communication skills
- Ability to handle escalated customer concerns professionally
- Organizational skills
- Ability to work in a team environment
- Problem-solving skills
- Experience in retail or hobby shop environments is a plus
- High school diploma or equivalent
Job Duties
- Responsibly handle all submissions to keep items safe and secure until pick-up
- Receiving and processing submissions at the shop
- Prioritizes responsibilities during submission center hours
- Organizes and processes orders by service level and expedites orders as necessary
- Supports the PSA/DNA team and works with the shop management for events that the team can support
- Resolves escalated customer complaints and issues in person, over the phone, or through email
- Actively solicit business in the shop
- Provide weekly updates on submission center performance
- Works closely with management and the hobby shop team to improve processes and drive revenue
- Looks at ways to improve processes and the overall customer experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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