Omega 365

Protocol Officer

Job Overview

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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development

Job Description

Our company is a well-established service provider specializing in airport hospitality and passenger assistance. We pride ourselves on delivering exceptional travel experiences by offering comprehensive support and personalized services to travelers at major international airports. As a leading entity in the tourism and hospitality industry, we focus on maintaining high standards of service excellence, ensuring that every passenger feels welcomed, supported, and valued during their transit through the airport. Our team is composed of highly trained professionals who are passionate about customer service and aviation-related operations.

Job Requirements

  • Diploma or degree in tourism, hospitality, or related field
  • Minimum 2 years of experience in airport services, guest relations, or customer service
  • Strong communication skills
  • Professional presentation
  • Customer-first attitude
  • Flexibility to work shifts, weekends, and public holidays

Job Qualifications

  • Diploma or degree in tourism, hospitality, or related field
  • At least 2 years of experience in airport services, guest relations, or customer service
  • Excellent communication skills
  • Professional presentation
  • Customer-first attitude
  • Ability to work flexible shifts including weekends and public holidays

Job Duties

  • Welcome and assist passengers at arrivals and departures
  • Guide guests through check-in, security, immigration, and boarding processes
  • Assist with baggage handling and coordinate porter services when required
  • Provide personalized service for VIPs, families, and corporate travelers
  • Handle passenger inquiries, requests, and resolve issues promptly
  • Coordinate with airlines, immigration, and airport staff for smooth operations
  • Ensure compliance with airport safety, security, and service standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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