Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Employee Discounts
Job Description
The hiring establishment is a boutique luxury apartment community recognized for its commitment to delivering an exceptional living experience designed to meet the highest standards of comfort, elegance, and personalized service. This premium property is distinguished by its refined ambiance and superior lifestyle offerings, setting it apart in the multifamily housing market. As a luxury residence, it combines sophisticated design with meticulous maintenance and a strong emphasis on customer-centered hospitality, aiming to exceed every resident's expectations. The property management team here is dedicated to upholding the integrity of the building while nurturing a vibrant, welcoming community that residents are proud... Show More
Job Requirements
- High school diploma some college coursework or equivalent combination of professional experience in property management, hospitality, or customer service
- Five plus years of experience in luxury residential property management, hospitality, or a related field
- Ability to cater to a high-end clientele with poise, diplomacy, and a solutions-driven mindset
- Strong organizational skills and keen attention to detail
- Excellent communication and interpersonal skills
- Working knowledge of property management software (Yardi) and Microsoft Office preferred
- Ability to work in an office setting for extended periods
- Ability to verbally communicate and exchange accurate information regularly
- Visual acuity to read and interpret correspondence, procedures, reports, and forms
- Ability to prepare written correspondence and reports
- Ability to apply principles of logical thinking for problem-solving
- Substantial movement of wrists, hands, and fingers for computer work
- Willingness to work extended hours during peak workloads or special events
- Ability to travel via car and maintain a valid driver's license with a safe driving record
- Ability to work occasional after-hours
- Local travel up to 5% as needed
Job Qualifications
- High school diploma some college coursework or equivalent combination of professional experience in property management, hospitality, or customer service
- Typically having 5+ years of experience in luxury residential property management, hospitality, or a related field
- Hospitality industry background or concierge experience preferred
- Proven ability to cater to a high-end clientele with poise, diplomacy, and a solutions-driven mindset
- Strong organizational skills and keen attention to detail
- Excellent communication and interpersonal skills
- Working knowledge of property management software (Yardi) and Microsoft Office preferred
Job Duties
- Serve as the primary point of contact for residents, delivering concierge-level service with professionalism, discretion, and attention to detail
- Maintain an impeccable standard of property presentation, from common areas to back-of-house operations
- Anticipate and fulfill resident needs, handling special requests, coordinating services, and resolving concerns with urgency and grace
- Oversee all aspects of day-to-day property operations, including maintenance, cleanliness, safety, and vendor coordination
- Manage leasing activity as needed, including tours, application processing, and move-in/move-out coordination
- Monitor and manage the property's operating budget, rent collections, and expense control to meet financial goals
- Maintain strong relationships with third-party vendors and contractors to ensure quality service delivery
- Ensure compliance with all applicable laws, regulations, and property policies
- Conduct regular property inspections and proactively identify maintenance needs or service gaps
- Maintain accurate resident records, lease files, and reports using property management software
- Coordinate and manage community events or lifestyle programming to enhance the resident experience
- Lead and mentor the team, providing guidance, training and support to ensure the successful completion of daily tasks and overall team development
- Perform other duties as assigned
- Comply with all policies and standards
- Provide direction to and development of associates through daily coaching, Performance Management Model administration, and creation and implementation of development plans
- Recruit, hire, train and develop staff
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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