Property Claims Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Travel - FREE CRUISE AFTER YOUR FIRST SEASON
Reward for Referral Program
Experience - of a lifetime
Rewards & Incentives
Community service
Employee Activities
professional growth
Job Description
Holland America-Princess Alaska-Yukon Land Operations is a dynamic collaboration between Princess Cruises and Holland America Line, two renowned names in the cruise and tourism industry known for providing exceptional travel experiences to Alaska and the Yukon. As innovators in Alaska tourism and staunch advocates for environmental sustainability, they create adventures that allow guests to explore some of the most breathtaking landscapes on earth—from sailing past majestic glaciers to cozying up in wilderness lodges and spotting wildlife from panoramic rail cars. Their commitment to sustainability is reflected in their active participation in programs aimed at recycling, waste reduction, and educating guests... Show More
Job Requirements
- Proficiency in the use of computer business applications and the internet
- Some experience in property claims or customer service positions is preferred
- Demonstrate an ability to maintain confidentiality
- Current, valid driver's license, with a clean driving record
- Motor Vehicle Report (MVR) will be requested
- Must meet company's clean driver eligibility requirements
- Must be comfortable driving in town and navigating to new locations
- Some out-of-town driving may be required
- Must pass a pre-employment background check
- Participates in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment
- Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors
- Dedicated commitment to a diverse, equitable, and inclusive work environment
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status)
Job Qualifications
- Proficiency in the use of computer business applications and the internet
- Some experience in property claims or customer service positions is preferred
- Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment
- Ability to work in a fast-paced environment with multiple tasks and external influences
- Ability to work independently with minimal supervision while achieving daily goals
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards
- Ability to stand, walk, work on feet for a minimum of 8 hours per day
Job Duties
- Supervises and motivates a small team of property claims specialists along with the unit's activities and operations
- Routinely coordinates and monitors logistics for the property claim's operations
- Responsible for making sure all correspondence, logs, claims, reports, and receipts are followed up on and completed
- Responsible for processing delayed and damaged luggage/property claims filed in Anchorage, AK
- Provide customer service to follow up on all claims filed and search for lost claims
- Present claim procedures to guests as needed
- Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property
- Creates, maintains, and prepares reports for the local office as well as for both Holland America Line and Princess Cruises Corporate Departments
- Prepares luggage for shipment
- Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage
- Assist in general luggage operations at various locations within Anchorage
- Assist guests and employees with general questions and inquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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