Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry with a legacy of providing exceptional entertainment, gaming experiences, and luxurious accommodations. Renowned for its iconic casinos and resorts, Caesars Entertainment has consistently set the standard for excellence in service and guest engagement, making it a premier destination for millions of visitors worldwide. The company prides itself on its commitment to creating memorable experiences through innovative events, dynamic promotions, and unparalleled customer service. With a vast portfolio of properties and a dedication to fostering a vibrant and inclusive workplace, Caesars Entertainment offers a stimulating environment for career... Show More
Job Requirements
- Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary
- Must have the manual dexterity to operate a typewriter, computer, 10 key adding machine, photocopy machine, fax machine, and telephone
- Must be able to respond to visual and aural cues
- Must be able to lift and carry 50lbs
- Must present a well-groomed appearance
- Must be able to maneuver to all areas of the casino including Pit areas
- Must be able to respond calmly and make rational decisions when handling guest's demands in a fast-paced environment
- Understanding of property and department policies and procedures
- Must be able to work in areas containing secondhand smoke, varying noise and temperature levels, bright lights and dust
- Ability to be physically mobile and stand/walk for 8-to-12-hour shifts
- Must always present a professional appearance and demeanor
- Regular and punctual attendance is required
Job Qualifications
- High school diploma or GED required
- Some college preferred
- Minimum 1-2 years previous experience in hospitality, events, retail, or casino industry preferred
- Well-groomed and outgoing personality required
- Excellent guest service skills
- Proficient in Excel and Microsoft Office at an above level
- Flexible schedule to work events on weekends, holidays, any day, and any shift
- Must be able to read, write, speak and understand English fluently
- Thrive when working with a team
Job Duties
- Provides excellent guest service
- Executes promotions inside casino and assists guests participating in promotions
- Creates an atmosphere of fun and excitement for guests
- Assists with the execution of invitational events and promotions
- Ability to adapt quickly to rapidly changing business levels and values the differences of others
- Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event
- Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project
- Tracks inventories and expenses for each assigned project
- Maintains record keeping for each project including tracking reports and analysis
- Displays a professional demeanor and willingness to assist guests
- Constantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact department's guest service ratings
- Ensures integrity and confidentiality of all guest's data
- Complies with all state, federal and regulatory policies and procedures
- Deliver and pick up promotional items when necessary
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies
- Licensed and authorized to execute promotions on the gaming floor
- Perform all other job-related duties as requested
- Responsible for the coordination and execution of all promotional programs and offerings in accordance with all regulatory approvals
- Works closely with internal and corporate departments, plus external vendors, to ensure deadlines are met for events
- Has a sense of ownership for all aspects of the role ensuring documentation, promotional programs, post reports, and audits are completed
- Proactively communicates promotional information to internal and corporate departments
- Ability to execute programs that deliver excitement and service experience meeting department expectations
- Exhibits a teamwork mentality, including training new team members and assisting colleagues
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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