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Athens Services

Program Outreach Coordinator

Orange, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $22.00 - $27.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Life insurance
Paid vacation
Paid sick time
Career plan
recognition programs
Professional Development
Exceptional work environment

Job Description

Athens Services is a leading provider in the waste management and recycling industry, dedicated to offering comprehensive and sustainable waste diversion solutions. The company operates primarily in the Los Angeles and Riverside County areas, adhering to local and state regulations to promote effective resource management. Athens Services prides itself on its commitment to environmental stewardship, community engagement, and exceptional customer service that supports customers in meeting regulatory requirements such as SB 1383. With a strong emphasis on innovation and operational efficiency, the company fosters a forward-thinking work environment designed to positively impact both the environment and the communities it serves.Show More

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Ability to travel to Los Angeles and Riverside County surrounding cities
  • Ability to work after work hours and weekends
  • Ability to perform physical requirements of the position with or without reasonable accommodations

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • Excellent written and oral communication skills
  • Microsoft Office experience including Excel Word PowerPoint and Outlook
  • Proven ability of effectively managing client relationships
  • Interact effectively with individuals from diverse social cultural and economic backgrounds
  • Ability to travel to Los Angeles and Riverside County surrounding cities
  • Ability to work after work hours and weekends
  • Ability to perform physical requirements of the position with or without reasonable accommodations
  • Bilingual (i.e. Spanish Korean Chinese etc.)
  • Bachelor’s degree in a related field
  • Experience in CRM databases (i.e. Softpak) and sales related software (i.e. Salesforce)
  • Certification training and experience in recycling and materials management
  • A general understanding of applicable federal state and local legislation and regulations related to materials management general terminology regarding waste recycling resource management and zero waste product characterization and materials identification extended producer responsibility

Job Duties

  • Provide comprehensive customer support including right-sizing services identifying waste problem areas determining appropriate container types and locations establishing collection schedules and assessing employee training needs
  • Facilitate customer communications and conflict resolution ensuring compliance with deliverables and revenue-related expectations
  • Conduct on-site business visits perform waste assessments and administer surveys to gather data and evaluate program effectiveness
  • Maintain accurate and up-to-date records reports and documentation in accordance with company standards
  • Support service processing functions such as handling service changes invoice adjustments and payment collections
  • Offer administrative and analytical support including answering customer inquiries via phone and other channels
  • Evaluate customers' resource management practices identify opportunities for improved waste diversion and assist in setting sustainability goals
  • Establish and maintain effective relationships with stakeholders including business owners property managers maintenance staff residents community groups and the general public
  • Participate in public education and outreach activities such as giving presentations conducting workshops and trainings and hosting informational tables
  • Represent the organization at school and community events including those held outside regular business hours and on weekends
  • Educate customers on current recycling and waste regulations including SB 1383 AB 1826 and AB 341
  • Implement commercial waste diversion strategies focusing on reduction reuse recycling and composting initiatives
  • Contribute to pilot programs that test new strategies for improving recycling rates reducing waste and increasing operational efficiency
  • Provide backup support to the Customer Service team during peak periods as needed
  • Report to the Program Compliance Supervisor with regular updates on account activity including weekly status and call reports
  • Conduct outreach to promote additional services cross-sell offerings and support business development initiatives
  • Collaborate with internal departments such as Customer Service Operations Finance and Collections to ensure seamless service delivery
  • Log daily mileage using the designated tracking application
  • Carry out additional education and outreach responsibilities consistent with the duties listed above as well as other related tasks as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.