Program Associate, Tourism Operations
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $68,000.00
Work Schedule
Flexible
Benefits
Comprehensive benefits package
competitive salary
Job Description
The New York State Division of Tourism, a vital branch of the state government, is dedicated to promoting tourism and supporting the travel industry throughout New York State. As a key player in showcasing the diverse and rich cultural, historical, and recreational assets of New York, the Division works to enhance economic growth and community development through innovative tourism initiatives. The Division of Tourism is particularly renowned for its flagship programs such as I LOVE NY, Path Through History, and dedicated segment tourism initiatives including LGBTQ, Accessible NY, and Black Travel programs. Through the management of promotional materials, outreach efforts,... Show More
Job Requirements
- bachelor's degree preferred
- minimum of 3 years of direct related experience may be substituted
- minimum of 1-3 years of relevant experience within an office setting
- experience managing sensitive relationships with diplomacy and discretion
- strong written and verbal communications and interpersonal skills
- excellent organizational skills with high level of accuracy and attention to detail
- ability to manage multiple tasks prioritize effectively and meet deadlines in a fast-paced environment
- excellent problem-solving skills and the ability to respond effectively to unexpected challenges
- ability to work collaboratively as part of a team and independently with minimal supervision
- proficiency in ms office suite word excel and powerpoint
Job Qualifications
- bachelor's degree preferred
- minimum of 1-3 years of relevant experience within an office setting
- experience managing sensitive relationships with diplomacy and discretion
- strong written and verbal communications and interpersonal skills
- excellent organizational skills with high level of accuracy and attention to detail
- ability to manage multiple tasks prioritize effectively and meet deadlines in a fast-paced environment
- excellent problem-solving skills and the ability to respond effectively to unexpected challenges
- ability to work collaboratively as part of a team and independently with minimal supervision
- proficiency in ms office suite word excel and powerpoint
Job Duties
- assist with oversight of warehouse printed and promotional collateral including tracking shipping order fulfillment and auditing of inventory
- assist with maintenance of the i love ny call center and interactive voice response ivr voicemail system
- assist in the coordination of the path through history pth heritage tourism program including coordinating nominations for pth sites and facilitating the distribution of promotional materials for pth weekend events
- assist in the coordination and execution of other segment tourism programming including i love ny lgbtq accessible ny and black travel including monitoring shared inboxes and updating event calendars
- support the digital team on approvals and updates for website listings and accounts on iloveny.com
- assist in the approval of i love ny must-see destination nominations and designations
- conduct outreach to the tourism industry to assist with data collection and maintain contact databases
- coordinate responses to consumer email mail and phone inquiries to i love ny
- maintain process for special road permit requests
- other relevant projects assignments as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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