Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
On-call
Weekend Shifts
Benefits
competitive salary
Wellness/EAP program
Employee Discounts
Job Description
TAG is a distinguished travel and event management company based in Albuquerque, New Mexico, renowned for providing high-touch, personalized services to some of the biggest names worldwide, including top-tier C-suite executives and award-winning productions. The company prides itself on alleviating the stress and complexity of travel by delivering innovative, effective travel solutions tailored to the unique needs of its elite clientele. TAG operates with a commitment to excellence and customer satisfaction, ensuring clients feel prepared and confident wherever their journeys take them. The company fosters a dynamic, fun, and challenging work environment that embraces professionals at all career stages, promoting... Show More
Job Requirements
- Minimum of 2 years of experience within a travel agency
- Strong knowledge and understanding of airfares contracted fares ticketing and reissues
- GDS experience Galileo preferred
- Versed in booking flights hotels and have a good understanding of published airfares
- Ability to manage client travel requirements effectively
- Strong communication and negotiation skills
- Ability to resolve client complaints professionally
- Must be able to work occasional weekends and on-call
- Adherence to PCI regulations
- Ability to complete administrative tasks accurately and timely
Job Qualifications
- BA/BS degree preferred
- In lieu of education an equivalent combination of education and directly related experience
- Minimum of 2 years of experience within a travel agency
- Strong knowledge and understanding of airfares contracted fares ticketing and reissues
- GDS experience Galileo preferred
- Versed in booking flights hotels and have a good understanding of published airfares
- Experience handling VIP entertainment clients and or group travel preferred
Job Duties
- Manage client travel requirements while anticipating and understanding individual client preferences and needs
- Analyze all inquiries and requests received from clients and decide on the best options to offer
- Formulate logistical itinerary plans to deliver practical travel solutions ensuring that budgets and specific requirements are met
- Fully service all inquiries requests bookings and ticketing with the highest standards and quality documentation
- Ensure all air rail hotel and or other ancillary reservations meet company and client expectations
- Report investigate and resolve errors and client complaints adhering to the highest standards of customer service
- Ensure the company does not incur any financial losses through individual and avoidable errors
- Negotiate the best rates and deals from vendors to reduce client expenditure
- Assess all potential revenue and income streams for maximum company profitability
- Process administrative tasks including but not limited to accounting queries from both the client and Finance department through to final reconciliation
- Complete all TAG desktop files and respond to all communications proactively promptly efficiently and accurately
- Ensure PNR entries in GDS are correct and fully completed
- Action all required tasks related to clients and or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
- Log all client and supplier favors accordingly
- Weekend and on-call coverage may be required for this position
- Adhere to PCI regulations in accordance with Company policy
- Assist in training of new team members
- Build excellent working relationships with key vendors relevant to TAG’s client base and support the PSP program
- Maintain good client and supplier relationships and retain accounts and agreements ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client
- Share business opportunities and leads with the Sales team
- Suggest improved practices to ensure departmental operations run successfully and profitably and bring ideas for improvement to the line manager’s attention
- Complete any other general and accounting administrative tasks as required
- Maximize all possible income streams including commission and override opportunities with all suppliers
- Timely communication of any issues or concerns to the team and team supervisor
- Complete any other general administrative tasks as required
- Attend on and off-site supplier functions as required to keep up-to-date product knowledge
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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