Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,000.00 - $88,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional Development
Paid holidays
Job Description
The School of Arts and Culture at Mexican Heritage Plaza (SOAC) is a prominent community-based cultural organization located at 1700 Alum Rock Ave, San Jose, CA. SOAC is dedicated to championing community heritage, strength, and resiliency through the activation of arts and culture as a vital pathway for community preservation and celebration. Rooted deeply in Mexican arts and culture, SOAC envisions a world where creativity inspires compassion and vibrant communities. The organization serves as an anchor for East San Jose, engaging over 100,000 people annually through unique classes, cultural programs, and community events at the Mexican Heritage Plaza (La Plaza).... Show More
Job Requirements
- Minimum 2-3 years of experience in a theatrical setting
- minimum 2 years of experience working in events venues
- familiarity with backline and stage management protocols
- strong problem-solving and communication skills
- ability to collaborate across departments
- proficiency in Google Suite, Microsoft Word, and Excel
- ability to learn new software tools such as TripleSeat or Monday.com
- excellent organizational skills
- demonstrated ability to communicate clearly and professionally
- strong time management and prioritization skills
- comfortable resolving conflicts and adapting to changing circumstances
Job Qualifications
- Minimum 2-3 years of experience in a theatrical setting
- minimum 2 years of experience working in events venues with an understanding of rental client coordination, production timelines, and day-of execution
- familiarity with backline and stage management protocols to support a range of performances including music, theater, and dance
- strong problem-solving and communication skills especially in fast-paced or high-pressure event environments
- ability to collaborate across departments especially with Facilities, Rentals, and Community Engagement teams to ensure seamless event execution
- proficiency in Google Suite, Microsoft Word, and Excel including the ability to manage calendars, build spreadsheets, and draft clear communications and reports
- ability to quickly learn and implement new software tools such as TripleSeat, Monday.com, or similar platforms for scheduling, tracking, and workflow management
- excellent organizational skills including documentation systems, budget tracking, and continuous process improvement
- demonstrated ability to communicate clearly and professionally with a wide range of clients and community partners
- strong time management and prioritization skills in a fast-paced environment
- comfortable resolving conflicts and adapting to changing circumstances with grace and professionalism
- bilingual in English and Spanish
- working knowledge of lighting systems including the ability to run basic lighting cues and communicate effectively with lighting designers or technicians
- familiarity with mission-driven programming and the ability to differentiate between market-rate rentals and community-based partnerships
- deep expertise in live sound engineering including multi-channel mixing, EQ management, mic placement, and troubleshooting audio issues under pressure
- experience with lighting engineering including programming lighting scenes, addressing lighting hardware, and operating boards during live events
- familiarity with theatrical production schedules, technical riders, and artist logistics
- comfort mentoring or supporting part-time event staff such as Event Captains and Ushers with clear, calm communication and professionalism
- passion for arts and culture and understanding of how cultural identity and representation shape production choices in community-based programming
Job Duties
- Leads theater and production-heavy rentals at the Mexican Heritage Plaza
- serves as the primary point of contact for theater and technical event clients from intake to execution
- manages booking process, quotes, contracts, and calendar coordination especially for events with complex production needs
- collaborates with the Production team to determine AV/staging needs, staffing levels, and technical feasibility
- maintains clear communication with clients to confirm event details, timelines, and day-of requirements
- partners with the Community Events Manager and Community Engagement Manager to support and occasionally lead high-capacity rental events including non-theater
- represents SOAC with warmth and professionalism, ensuring client satisfaction and return bookings
- conducts walkthroughs and post-event debriefs, flags challenges or recommendations for improvement
- supports the Community Events Manager and leadership in the planning and launch of the Plaza’s Black Box Theater including development of rental rates, intake processes, and operational readiness
- improves rental and production processes to elevate client experience, streamline internal operations, and prepare SOAC for future facility expansion
- develops and refines clear, digestible workflows for major productions including staffing roles, communication protocols, and planning timelines
- meets each client where they are by providing personalized support while holding consistent standards across all bookings
- elevates the quality and clarity of production logistics, ensuring every team member and client understands expectations
- audits and adapts existing systems to be replicable across future facilities such as La Placita Black Box Theater
- collaborates with cross-departmental teams to ensure alignment and improve consistency across all rental and production experiences
- participates in the execution of SOAC’s annual signature events such as Fiesta del Mariachi, Tres Vinos, Chile Mole Pozole, Avenida de Altares, Fiesta Navidena
- supports or leads event elements such as layout, vendor coordination, volunteer management, and day-of logistics
- participates in planning, production, and post-event debriefs
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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