Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
supportive work environment
Job Description
Neb Doctors is a leading healthcare provider specializing in respiratory care products and services. Known for its commitment to improving patient health through innovative respiratory solutions, Neb Doctors operates with a patient-first approach that emphasizes quality, reliability, and personalized service. The organization caters predominantly to patients requiring nebulizer therapy, offering a comprehensive range of respiratory devices and related supplies. With a strong focus on customer satisfaction and compliance with healthcare standards, Neb Doctors ensures patients receive the right products and support to manage their respiratory conditions effectively.
The Product Specialist position at Neb Doctors is a vital role designed fo... Show More
The Product Specialist position at Neb Doctors is a vital role designed fo... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a healthcare or customer service role preferred
- ability to troubleshoot and resolve equipment issues
- excellent communication skills
- ability to maintain records accurately
- strong organizational and multitasking abilities
- dependable and proactive work ethic
- must be able to act as site lead including liaising with vendors and managing site security
- ability to comply with healthcare and accreditation standards
Job Qualifications
- knowledge of respiratory products and nebulizer equipment
- experience in customer service or patient support
- ability to troubleshoot technical equipment issues
- strong communication skills
- organizational and leadership skills
- ability to manage multiple responsibilities
- familiarity with healthcare policies and accreditation requirements
- basic computer skills
Job Duties
- process nebulizer supply orders generated from website and phone calls
- process tele-medicine orders submitted by clinics and insurance companies
- troubleshoot nebulizer equipment issues with patients and processing replacement equipment as needed
- maintain a record of returned and defective equipment for warranty reimbursement from product manufacturers
- maintain a record of and respond to all in-coming patient complaints pertaining to products for compliance with all accreditation requirements
- contact patients and clinics for product-related issues such as obtaining demographic information for orders and confirming returned products
- work directly with billing and customer service staff in communicating balance adjustments due to confirmed returned equipment
- act as the primary local contact for headquarters as site lead
- act as local liaison for vendors servicing the location such as HVAC, shredding services, telephone providers, landlords
- ensure the location is secure with doors and windows closed and locked, and security system always armed where applicable
- communicate local supply needs to headquarters or order appropriately for the location as directed
- act as the primary contact for site inspections by regulatory or accreditation entities and communicate directly with headquarters
- perform all other duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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