Product Guide III (Part-time) - Tigard Spaces

Vancouver, WA, USA|Travel, Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.65 - $23.10

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Job Description

Rivian is a pioneering company dedicated to driving the future of electric transportation with a mission to keep the world adventurous forever. Specializing in the design and manufacture of emissions-free Electric Adventure Vehicles, Rivian embodies the spirit of innovation and environmental stewardship. The company is deeply committed to pushing the boundaries of what’s possible, challenging traditional automotive norms, and embracing new and creative solutions to modern transportation challenges. Rivian's team is diverse but united by a shared passion for the outdoors and a commitment to preserving the environment for future generations.

Rivian operates as a technology-forward automotive company focusing o... Show More

Job Requirements

High School Diploma or GED
Minimum 2 years of experience in sales, retail, hospitality or related fields
Valid driver’s license with an exemplary driving record
Must be at least 21 years of age
Ability to work flexible hours including nights, weekends, and holidays
Experience with POS and CRM systems
Ability to travel for market launches and operations
No recent drug or alcohol related driving incidents
Must be eligible to obtain necessary local sales licenses
Comfortable with operating high performance vehicles
Strong customer service and communication skills

Job Qualifications

2+ years experience in sales, retail, hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus)
At least 21 years of age
High School Diploma or GED required
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
Ability and willingness to travel based on business needs to support other market launches and operations
Experience using POS and CRM (ex. Salesforce)
Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
No driving related suspensions or revocation of Driver License within a 3-5 year period
Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to obtain and maintain local sales licenses if applicable in your state
Comfortable operating large, high performance vehicles and conducting demo drives with customers

Job Duties

Deploy Rivian’s sales strategy at your location, generating demand and connecting with the broader community
Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart
Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products
Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline
Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned
Engage with customers, asking open-ended questions to understand needs and recommend suitable products and services
Maintain accurate and up-to-date customer records in the CRM system
Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
Perform day to day operational duties, back of house upkeep, food and beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
Take on additional projects, duties and assignments as required and/or by request from the field leadership

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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