Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career Development
partner ownership
Job Description
H-E-B is a well-established, partner-owned supermarket chain known for its commitment to excellence in customer service, community involvement, and high-quality products. Operating primarily in Texas and Mexico, H-E-B has built a reputation as a leader in omnichannel retailing by blending traditional in-store shopping with advanced technological solutions to provide customers with a seamless shopping experience. Recognizing the crucial role of its employees, H-E-B refers to its staff as 'Partners,' embodying the company’s philosophy that people are its greatest asset and the driving force behind its innovation, growth, and success. The company fosters a collaborative and supportive environment where partners are... Show More
Job Requirements
- minimum age 21
- degree in culinary arts, nutrition, or home economics or H-E-B culinary certification preferred
- 3+ years experience in event coordination, demonstrations, selling, customer service, or related culinary arts field
- experience in inventory management
- experience leading a team of five or more
- food safety certification
- completion or ability to complete TABC certification
- completion of the school of retail management (SORM) training program
- strong knowledge of H-E-B systems and processes
- advanced customer service, interpersonal, and influencing skills
- advanced merchandising skills
- advanced verbal and written communication skills
- ability to lead a department and schedule partners for effectiveness
- ability to read and interpret documents
- ability to manage multiple priorities and shift focus between projects
- ability to function in a fast-paced retail environment
- ability to work extended hours and varying schedules including weekends and holidays
- physical ability to stand, reach, bend, lift up to 25 lbs, and maneuver in varied conditions
Job Qualifications
- minimum age 21
- degree in culinary arts, nutrition, or home economics or H-E-B culinary certification preferred
- 3+ years experience in event coordination, demonstrations, selling, customer service, or related culinary arts field
- experience in inventory management
- experience leading a team of five or more
- food safety certification
- completion or ability to complete TABC certification
- completion of the school of retail management (SORM) training program
- strong knowledge of H-E-B systems and processes
- working knowledge of catering, food presentation, large scale cooking, ethnic food, recipe development
- advanced customer service, interpersonal, and influencing skills
- advanced merchandising skills
- advanced verbal and written communication skills
- ability to lead a department and schedule partners
- ability to read and interpret documents
- ability to manage multiple priorities and projects
Job Duties
- lead the store's Connections Selling Team to provide superior customer service
- maintain the department on a daily basis
- serve as the key point of contact for total store event planning and execution
- use reporting tools to communicate key performance indicators
- role model customer experience and hospitality
- ensure proper processes and protocols for in-store sampling and selling
- serve as the own brand ambassador and lead partner education
- ensure department standards through training and accountability
- maintain communication with department managers and store leaders
- contribute to future event planning and adjustments
- lead recruiting, hiring, onboarding, training, and development of the team
- manage partner performance and deliver reviews
- manage department budget and payroll
- train school of retail management and leadership trainees
- increase department contribution through sales and customer engagement
- create celebration atmospheres for total store events
- develop weekly team schedules
- plan and maintain promotional product orders and delivery schedules
- lead display planning and maintenance ensuring standards
- complete and distribute reports and paperwork
- complete event recaps for corporate admin team
- execute cart and cooking events engaging customers
- ensure compliance with food safety and sanitation policies
- provide tools and training for department operation
- maintain safety and sanitation of equipment and department
- establish operational guidelines
- maintain proper PPE
- ensure certifications are current
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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