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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $21.00
Work Schedule
Standard Hours
Benefits
Professional Development
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Comprehensive benefits package
401(k) retirement plan
Flexible spending account
Paid Time Off
Parental leave
employee perks
Employee Referral Bonus Program
Job Description
Rusnak Auto Group is a prominent leader in the automotive industry, known for its excellence and trusted reputation throughout the Greater Los Angeles area and Southern California. Founded over six decades ago, this family-owned and operated establishment has successfully expanded to 14 locations featuring stunning showrooms in key cities such as Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With a remarkable history of dedication to customer satisfaction and quality service, Rusnak Auto Group specializes in offering 11 luxury car brands, appealing to distinguished clientele with exquisite automotive tastes. The group takes pride in its commitment to delivering superior client... Show More
Job Requirements
- High school diploma or GED
- Minimum of 2 years experience in customer service or related roles in automotive, retail, or sales industries
- Current California driver license with a satisfactory driving record
- Excellent interpersonal and customer service skills
- Strong verbal and written communication skills
Job Qualifications
- High school diploma or GED
- Minimum of 2 years experience in customer service or related roles in automotive, retail, or sales industries
- Current California driver license with a satisfactory driving record
- Excellent interpersonal and customer service skills
- Strong verbal and written communication abilities
- Demonstrated ability to troubleshoot vehicle technologies
- Experience in conducting customer training or informational sessions
- Familiarity with CRM systems and lead follow-up
- Proven skills in multitasking and managing various administrative duties
- Ability to work collaboratively in a team environment
- Commitment to delivering high levels of customer satisfaction
Job Duties
- Effectively and efficiently perform detailed customer education and delivery on all vehicle models
- Ensure vehicles meet all pre-delivery checklist requirements
- Program personalized settings prior to customer delivery
- Set realistic expectations for delivery duration
- Assess customer knowledge to tailor delivery experience
- Explain and demonstrate vehicle features and technologies focusing on customer comfort and retention
- Follow up with customers post-delivery for additional support and education
- Resolve customer inquiries regarding vehicle technology
- Direct customers to additional information resources
- Conduct owner clinics and technology workshops
- Utilize CRM for timely response to new leads
- Follow up with lost sale prospects for customer satisfaction
- Provide customer assistance in service waiting areas
- Assist customers at the service drive with vehicle inquiries
- Visit customer lounges to promote product concierge services
- Train sales and service team members on key vehicle technologies
- Answer product-related questions via phone and in-person
- Troubleshoot vehicle technology and system features
- Assist management with department scheduling and planning
- Share responsibility in leading sales meetings
- Attend management meetings and assist preparations
- Ensure dealership policies and procedures are followed
- Provide administrative support to the sales department
- Report new and used sold vehicles to manufacturers
- Arrange vehicle transportation for customers
- Follow up consistently with customers after vehicle sales
- Update vehicle inventories in a timely manner
- Manage service area customer flow and parking
- Perform key reads and assist in customer check-in process
- Escort customers to vehicles post service ensuring all queries are answered
- Support service sales advisors as needed
- Perform administrative duties such as filing, faxing, and scanning
- Deliver exemplary customer service through active listening and communication
- Nurture client relationships to generate repeat and referral business
- Integrate Rusnak Standards with personal values in all interactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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