Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $38.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Flexible spending account
Paid Time-Off
Parental leave
employee perks
Employee Referral Bonus
Job Description
Rusnak Auto Group is a prominent leader in the automotive industry, known for its dedication to providing exceptional customer service and luxury car offerings throughout the Greater Los Angeles and Southern California regions. Established and family owned since the 1960s, Rusnak has grown to operate 14 visually stunning dealership locations, including showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. The company is committed to meeting and exceeding the sophisticated preferences of its clientele by offering an impressive portfolio of 11 extraordinary luxury car brands, making it a preferred choice for automotive enthusiasts and discerning buyers.
The Volvo ... Show More
The Volvo ... Show More
Job Requirements
- High school diploma or GED desired
- Minimum one year experience in customer service or similar positions in automotive, retail, sales, or hospitality
- Valid California driver license
- Valid California sales license
- Ability to communicate effectively with customers
- Proficiency in using CRM systems
- Strong problem-solving skills
- Ability to work efficiently in a fast-paced environment
Job Qualifications
- Minimum of one year experience in customer service or similar roles in automotive, retail, sales, or hospitality industries
- High school diploma or GED desired
- Valid California driver license
- Valid California sales license
- Strong communication and interpersonal skills
- Experience with customer relationship management (CRM) systems
- Ability to troubleshoot vehicle technology features
- Demonstrated teamwork and collaboration skills
- Excellent organizational and multitasking abilities
Job Duties
- Ensures that vehicle has met all pre-delivery checklist requirements
- Programs personalized settings prior to customer delivery
- Sets expectations for length of delivery of vehicles
- Assesses customer knowledge and priorities to personalize delivery for every customer experience
- Explains and demonstrates vehicle features and technologies, focusing on customer comfort level and retention
- Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
- Resolves customer inquiries for vehicle technology issues
- Directs customers to additional information resources
- Conducts owner clinics on a consistent basis
- Utilizes CRM daily to assist in responding to new leads promptly
- Follows up with "Lost Sale" prospects to ensure satisfaction
- Assists customers at the service drive with vehicle inquiries
- Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights
- Trains sales and service staff on key technologies and best customer explanation methods
- Answers product questions on the telephone and during walk-ins
- Troubleshoots vehicle technology and system features
- Assists in directing and scheduling of department employees, ensuring proper staffing
- Shares responsibility with sales manager for planning and leading sales meetings
- Attends management meetings and assists in preparation
- Assists general sales manager or sales manager with planning and project implementation
- Ensures dealership policies and procedures are followed by salespeople
- Provides administrative support for the sales department
- Reports all new and used sold vehicles to manufacturers
- Arranges vehicle transportation to customers as needed
- Ensures consistent follow-up with customers post-sale
- Updates all new and used vehicle inventory consistently and timely
- Stocks vehicles in dealership system in a timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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