Product Concierge Specialist | Volvo Pasadena

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $38.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) retirement plan

Flexible spending account

Paid Time-Off

Parental leave

employee perks

Employee Referral Bonus

Job Description

Rusnak Auto Group is a prominent leader in the automotive industry, known for its dedication to providing exceptional customer service and luxury car offerings throughout the Greater Los Angeles and Southern California regions. Established and family owned since the 1960s, Rusnak has grown to operate 14 visually stunning dealership locations, including showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. The company is committed to meeting and exceeding the sophisticated preferences of its clientele by offering an impressive portfolio of 11 extraordinary luxury car brands, making it a preferred choice for automotive enthusiasts and discerning buyers.

The Volvo ... Show More

Job Requirements

High school diploma or GED desired
Minimum one year experience in customer service or similar positions in automotive, retail, sales, or hospitality
Valid California driver license
Valid California sales license
Ability to communicate effectively with customers
Proficiency in using CRM systems
Strong problem-solving skills
Ability to work efficiently in a fast-paced environment

Job Qualifications

Minimum of one year experience in customer service or similar roles in automotive, retail, sales, or hospitality industries
High school diploma or GED desired
Valid California driver license
Valid California sales license
Strong communication and interpersonal skills
Experience with customer relationship management (CRM) systems
Ability to troubleshoot vehicle technology features
Demonstrated teamwork and collaboration skills
Excellent organizational and multitasking abilities

Job Duties

Ensures that vehicle has met all pre-delivery checklist requirements
Programs personalized settings prior to customer delivery
Sets expectations for length of delivery of vehicles
Assesses customer knowledge and priorities to personalize delivery for every customer experience
Explains and demonstrates vehicle features and technologies, focusing on customer comfort level and retention
Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
Resolves customer inquiries for vehicle technology issues
Directs customers to additional information resources
Conducts owner clinics on a consistent basis
Utilizes CRM daily to assist in responding to new leads promptly
Follows up with "Lost Sale" prospects to ensure satisfaction
Assists customers at the service drive with vehicle inquiries
Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights
Trains sales and service staff on key technologies and best customer explanation methods
Answers product questions on the telephone and during walk-ins
Troubleshoots vehicle technology and system features
Assists in directing and scheduling of department employees, ensuring proper staffing
Shares responsibility with sales manager for planning and leading sales meetings
Attends management meetings and assists in preparation
Assists general sales manager or sales manager with planning and project implementation
Ensures dealership policies and procedures are followed by salespeople
Provides administrative support for the sales department
Reports all new and used sold vehicles to manufacturers
Arranges vehicle transportation to customers as needed
Ensures consistent follow-up with customers post-sale
Updates all new and used vehicle inventory consistently and timely
Stocks vehicles in dealership system in a timely manner

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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