Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $16.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional Development
Disability insurance
Job Description
Crossover Health is revolutionizing primary healthcare by establishing a new standard for wellness and preventive care. As a national, team-based medical group, Crossover Health transcends traditional sick care models by emphasizing a holistic approach to health. The company integrates various components of healthcare including primary care, physical medicine, mental health, health coaching, and care navigation to deliver comprehensive, patient-centered services. These services are provided through multiple channels - in-person, virtual, and asynchronous messaging - ensuring accessibility and convenience for members. This innovative Primary Health model focuses on trusted relationships, interdisciplinary collaboration, and outcomes-based payment, all designed to foster proactive health... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- ability to stand, walk and sit for extended periods of time
- ability to occasionally lift and carry items weighing up to 50 lbs
- manual and finger dexterity and hand-eye coordination
- corrected vision, hearing and speech within normal ranges
- willingness to perform other duties as assigned
- ability to work collaboratively within a team environment
Job Qualifications
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- excellent computer skills and familiarity with Apple products, ChromeOS, or client-branded Windows products such as Microsoft or HP
- excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- proven organizational skills
- high level of ownership, accountability and initiative
- experience with multitasking, issue resolution, and conflict management
- experience in a healthcare service delivery environment
- BLS (Basic Life Support) certification
Job Duties
- Welcome each member and handle all member interactions with the highest level of hospitality and professionalism
- Demonstrate a commitment to quality, delivering uncompromised service and outcomes
- Accommodate special requests for member support whenever possible and help to promptly resolve member questions
- Assist with assigned projects and special provider or patient requests
- Assist with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- Process transactions required to begin or complete the visit
- Demonstrate an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
- Engage with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- Collaborate with providers and staff members to deliver an exceptional seamless patient-centered care experience
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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