Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $16.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Vision Insurance
Retirement Plan
Life insurance
Employee wellness programs
Job Description
Crossover Health is revolutionizing the healthcare industry by creating a future where health is proactive, personalized, and integrated. As a national team-based medical group, Crossover Health prioritizes wellbeing and prevention over traditional sick care models. Their innovative approach, known as Primary Health, is built on a foundation of trusted relationships between patients and care teams, an interdisciplinary care team approach, and outcomes-based payment systems. This model seamlessly integrates primary care, physical medicine, mental health, health coaching, care navigation, and many other services. They deliver care in a surround-sound manner which includes in-person visits, virtual appointments, and asynchronous messaging, offering convenience... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- Requires standing, walking and sitting for extended periods of time
- Occasionally required to lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
- Requires corrected vision, hearing and speech within normal ranges
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Qualifications
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP
- Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- Proven organizational skills
- High level of ownership, accountability and initiative
- Experience with multitasking, issue resolution, and conflict management
- Experience in a health care service delivery environment
- BLS (Basic Life Support) certification
Job Duties
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- Demonstrates a commitment to quality, delivering uncompromised service and outcomes
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions
- Assists with assigned projects and special provider or patient requests
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- Processes transactions required to begin or complete the visit
- Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
- Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
- Performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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