Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
employee wellness program
Job Description
Crossover Health is a pioneering healthcare organization dedicated to transforming the health experience through its innovative approach called Primary Health. As a national, team-based medical group, Crossover Health emphasizes wellbeing and prevention, moving beyond traditional reactive sick care. The company’s groundbreaking model integrates a broad spectrum of services including primary care, physical medicine, mental health, health coaching, and care navigation, delivered through multiple channels such as in-person visits, virtual consultations, and asynchronous messaging. This approach is grounded in fostering trusted relationships between clinicians and members, leveraging an interdisciplinary care team, and focusing on outcomes-based payment structures. Crossover Health’s mission is... Show More
Job Requirements
- Requires standing, walking and sitting for extended periods of time
- occasionally required to lift and carry items weighing up to 50 lbs
- manual and finger dexterity and hand-eye coordination
- requires corrected vision, hearing and speech within normal ranges
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- bachelor's degree or equivalent experience
- 1 year of experience in customer service position
Job Qualifications
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP
- excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- proven organizational skills
- high level of ownership, accountability and initiative
- experience with multitasking, issue resolution, and conflict management
- experience in a health care service delivery environment
- BLS (Basic Life Support) certification
Job Duties
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- demonstrates a commitment to quality, delivering uncompromised service and outcomes
- accommodates special requests for member support whenever possible and helps to promptly resolve member questions
- assists with assigned projects and special provider or patient requests
- assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- processes transactions required to begin or complete the visit
- demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
- engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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