Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Benefits
Travel perks
Property benefits
Tuition Reimbursement
Paid Time Off
Paid holidays
Health Insurance
flexible spending accounts
401k Match
Profit Share
training and education
Job Description
Blackberry Farm and Blackberry Mountain are distinguished luxury resorts nestled in the scenic Great Smoky Mountains, acclaimed for their commitment to unparalleled hospitality and an exceptional guest experience. These Relais & Chateaux properties cherish a harmonious blend of land conservation, sophisticated modern amenities, and the breathtaking natural environment to offer guests unique and unforgettable vacation experiences. Blackberry Farm and Blackberry Mountain present a broad array of activities that cater to diverse interests, ranging from exhilarating outdoor adventures to tranquil spa retreats, and exceptional culinary experiences around the table. With their rich history and dedication to excellence, these resorts have become... Show More
Job Requirements
- College degree preferred
- 1-2 years experience in sales or customer service
- Excellent telephone skills
- Typing proficiency
- Strong computer experience
- Strong organizational skills
- Excellent verbal and written communication skills
- Ability to communicate effectively with guests, managers, and team members
- Basic mathematical skills and understanding of reporting, statistics, and budget
- Ability to exercise judgment and make decisions based on job knowledge and company goals
- Ability to sit for long periods and work extensively on computer and phone while multitasking
- Ability to safely operate a company vehicle or golf car
- Regular and consistent attendance
- Compliance with company policies and procedures
- Ability to work well with team members, managers, and guests
Job Qualifications
- College degree preferred
- 1-2 years experience in sales or customer service
- Excellent telephone skills
- Typing proficiency
- Strong computer skills
- Strong organizational skills
- Excellent verbal and written communication
- Ability to communicate effectively with guests, managers, and team members
- Basic mathematical skills and understanding of reporting, statistics, and budget
- Ability to exercise judgment and decision-making based on job knowledge and company goals
Job Duties
- Handle all phone, mail, fax, and email requests from private owners and their family/friends professionally and timely
- Enter all reservations including room reservations and dining times accurately and promptly
- Set reservation traces and communicate special requests
- Enter all activity requests prior to arrival and during private owners' stay
- Learn peak and rack rates, special event rates, discounts, package rates, minimum night stay policies
- Assist with private owner billing using the Preferred Pricing Grid and keep Opera updated in real-time
- Maintain rental program calendars and ensure blocked dates and requests are accurately reflected in Opera
- Maintain comprehensive knowledge of Blackberry Farm history, activities, and hospitality components
- Assist Private Owner Concierge with daily tasks and reports
- Support private owners/friends with specific requests while in-house and coordinate with appropriate teams to completion
- Help private owners plan special/private events including creating event resumes for group meetings
- Foster relationships through meetings with private owners
- Guide private owners through the process of establishing home services during construction
- Plan and execute owner-exclusive activities
- Perform other projects and tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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