Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Life insurance
403(b) pension plan
Vacation Time
Sick Time
Employee assistance program
Tuition Forgiveness
Free gym membership
Free admission to ZooTampa, MOSI, and the Florida Aquarium
Free or discounted admission to many attractions in Florida
Discounted auto insurance
Job Description
ZooTampa at Lowry Park is one of the most popular zoos in the southeastern United States, attracting over 1.2 million visitors annually. Spanning 56 acres of naturalistic wildlife habitats set within a lush tropical garden, ZooTampa offers a unique blend of educational programs, fun recreational amenities, up-close animal encounters, and engaging seasonal events. The zoo is accredited by the Association of Zoos and Aquariums (AZA), reflecting its commitment to the highest standards of animal care and guest experience. Renowned as one of the country’s most family-friendly zoos, ZooTampa continues to expand its footprint in conservation, education, and entertainment. The organization’s... Show More
Job Requirements
- Must be deadline oriented
- Ability to respond and resolve effectively to the most sensitive inquiries or complaints
- Ability to influence and lead other departments throughout the event planning process
- Must have the ability to follow specific instructions and also be comfortable self-directing
- Capacity to anticipate ability to think ahead and plan over multi-year time span
- Capacity to change: ability to identify and correct operational problems quickly
- Management: the ability to organize, prioritize, and manage multiple priorities
- Must be able to think logically and solve problems with minimal guidance
- Excellent interpersonal and communication skills
- Possesses excellent verbal and written communication skills
- Must have ability to multi-task in a fast-paced environment while maintaining a positive attitude with the public
- Basic AV knowledge (how to use a projector, screen, and microphone)
- Must be able to maintain absolute discretion regarding donor information and knowledge obtained through management of ZooTampa at Lowry Park events and development efforts
- Ability to communicate ideas and contribute effectively to the department
- Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold)
- Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions
- Must be willing and able to work varied and long shifts including holidays and weekends
- Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts
- Must be able to work in a variety of physical positions, including sitting, bending, and standing, walking and driving
- Must be able to lift over 50 pounds and carry event items such as signs, supplies, linens, etc.
- Proficient with Microsoft Office, database software, and adapt well to other computer programs
- Thorough knowledge of Excel and Power Point
Job Qualifications
- AA or Bachelor’s Degree in hospitality, communications, marketing, business, or related field required
- Knowledge of protocols, etiquette, and social norms
- Demonstrates poise, tact, and diplomacy
- Exhibits project management skills, including designing, implementing, and tracking events and programs
Job Duties
- Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare
- Acts as primary contact, project manager, and facilitator of all Zoo events as assigned by the Sr Manager of Private Events or Sr Director of In Park Revenue
- Point of contact for clientele from beginning to end of event to plan, implements, and manages all Private Events as assigned
- Develops and maintains systems to capture institutional knowledge about all Zoo Private Events to protect progress to date and ensure continual improvement
- Responsible for entering event contract addendums in catering software (Triple Seat) and relaying any changes and alterations to all Zoo Tampa departments in a timely manner
- Provides detailed timelines and checklists for the Sr Manager of Private Events or Sr Director of In Park Revenue to review in advance of events with explicit explanations of the function of all details including event diagrams
- Clearly defines staff coverage for event preparation, delivery acceptance, event oversight, and event wrap-up (to include, but not limited to, setup, event success reporting, event evaluations and assessments)
- Participates in pre-event meetings and Events meeting with all Zoo Departments
- Coordinate staff requests for and from other departments
- Check in with all department heads to gain information regarding events concerns
- Ensures adequate inventories of event supplies are on hand prior to event
- Attend Weekley BEO meeting with OVG Director of Catering
- Responsible along with Sr Manager of Private Events for information flow and department coordination in execution of assigned events
- Manages external event planning
- Monitors expenditures and ensures compliance with Zoo’s purchasing policy
- Ensures quality guest service by reaching out beyond functional areas of responsibility and reporting, suggesting, and implementing improvements that will enhance guest experience
- Ensures timely and accurate communications to guests, staff, and Zoo management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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