Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,500.00 - $70,900.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Pet insurance
Life insurance
403b pension plan
vacation
Sick Time
Employee assistance program
Tuition Forgiveness
Free gym membership
Free admission to zoo, MOSI, and Florida Aquarium
Discounted admission to Florida attractions
Discounted auto insurance
Job Description
ZooTampa at Lowry Park is one of the most beloved zoos in the southeastern United States, attracting over 1.2 million visitors annually. Spanning 56 acres of lush, tropical garden settings and naturalistic wildlife habitats, ZooTampa offers a wide variety of activities, educational programs, and engaging seasonal events. The zoo is accredited by the Association of Zoos and Aquariums (AZA), reflecting its commitment to high standards of animal care, safety, and guest experience. Known for its family-friendly atmosphere, ZooTampa emphasizes conservation, education, and immersive wildlife connections as part of its mission and vision. The zoo’s mission focuses on rescuing, rehabilitating, and... Show More
Job Requirements
- Ability to work in extreme weather conditions typical to west central Florida such as heat, rain, or cold
- Ability to use radio, telephone, and computer for communication and instructions
- Must be willing and able to work varied and long shifts including holidays and weekends
- Must be able to plan for, work, and staff special events and exhibits with availability for unexpected shifts
- Must be able to work in various physical positions including sitting, bending, standing, walking, and driving
- Must be able to lift over 50 pounds and carry event items such as signs, supplies, linens
- Proficient with Microsoft Office and database software
- Thorough knowledge of Excel and PowerPoint
- Flexible schedule including nights, weekends, and holidays
Job Qualifications
- AA or Bachelor’s degree in hospitality, communications, marketing, business, or related field
- Knowledge of protocols, etiquette, and social norms
- Demonstrates poise, tact, and diplomacy
- Exhibits project management skills including designing, implementing, and tracking events
- Must be deadline oriented
- Ability to respond and resolve sensitive inquiries or complaints
- Ability to influence and lead other departments
- Ability to follow instructions and self-direct
- Capacity to plan ahead over multi-year time span
- Ability to identify and correct operational problems quickly
- Ability to organize, prioritize, and manage multiple priorities
- Must be able to think logically and solve problems with minimal guidance
- Excellent interpersonal and communication skills
- Ability to multi-task in a fast-paced environment while maintaining a positive attitude
- Basic AV knowledge including projector, screen, and microphone usage
- Ability to maintain discretion regarding donor information
- Ability to communicate ideas effectively.
Job Duties
- Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare
- Acts as primary contact, project manager, and facilitator of all zoo events as assigned
- Point of contact for clientele from beginning to end of event to plan, implement, and manage all private events
- Develops and maintains systems to capture institutional knowledge about all zoo private events to ensure continual improvement
- Responsible for entering event contract addendums in catering software and communicating changes to zoo departments
- Provides detailed timelines and checklists for approval prior to events including event diagrams
- Clearly defines staff coverage for event preparation, delivery acceptance, event oversight, and wrap-up
- Participates in pre-event and events meetings with all zoo departments
- Coordinates staff requests between departments
- Checks in with department heads to address event concerns
- Ensures adequate inventories of event supplies prior to events
- Attends weekly BEO meetings with Director of Catering
- Manages information flow and department coordination in event execution
- Manages external event planning
- Monitors expenditures to ensure compliance with purchasing policies
- Ensures quality guest service by suggesting and implementing improvements
- Ensures timely and accurate communication to guests, staff, and management
- Ensures company and regulatory compliance related to functional areas
- Enhances, develops, implements, and enforces policies and procedures for continual improvement
- Maintains thorough documentation of all zoo events
- Provides briefings to involved departments and executive summaries to peripheral staff
- Facilitates regular planning meetings
- Coordinates timelines, guidelines, and event plans across zoo departments
- Assists with hands-on event setup and breakdown
- Works closely with Food Department for event needs
- Handles complex and confidential situations diplomatically
- Maintains flexible schedule with availability for nights, weekends, and holidays
- Performs other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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