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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,000.00 - $70,100.00
Work Schedule
Flexible
Benefits
paid leave
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401k
Supplemental Insurance
Job Description
Hall of Fame Resort & Entertainment Company is a premier entertainment and hospitality organization located in Canton, Ohio. The establishment hosts a variety of events and is renowned for its dynamic venues within the Hall of Fame Village. This company caters to both corporate clients and private guests, offering exquisite spaces and superior services that highlight the unique cultural and entertainment aspects of the Hall of Fame experience. As a full-time employer, the company fosters a collaborative and innovative work environment that emphasizes professional growth, customer satisfaction, and overall operational excellence. The organization values integrity, accountability, and strategic thinking as... Show More
Job Requirements
- Bachelor's degree in hospitality, event management, business, or related field preferred
- 5-7 years of experience in event sales, planning, hospitality, or venue operations
- Experience managing private events in venues, hotels, stadiums, or convention centers
- Strong organizational skills
- Strong financial skills
- Strong communication skills
- Ability to manage multiple events simultaneously
- Excellent interpersonal skills
- Negotiation skills
- Conflict resolution skills
- Exceptional verbal and written communication skills
- Ability to communicate clearly, business-like, and respectfully with employees, co-workers, volunteers, management staff, and guests
- Flexible schedule including nights, weekends, and holidays
- Reliable team player
- Ability to work independently with high performance and quality
- Discretion and judgment with confidential matters
- Proficiency in Microsoft Office Suite
- Ability to lift up to 25 pounds regularly
- Ability to work in various Ohio weather conditions indoors and outdoors
- Ability to operate office equipment including phones, computers, copiers, and scanners
- Ability to move safely over uneven terrain and construction zones
- Ability to see and respond to hazardous situations
- Ability to sit, stand, squat, bend, stoop, twist, walk, and perform repetitive hand and wrist motions
- Must be able to hear, see, and speak
- Ability to comprehend instructions and retain information
- Manual dexterity necessary for job duties
- Availability to work in Canton, Ohio
Job Qualifications
- Bachelor's degree in hospitality, event management, business, or a related field preferred
- 5-7 years' previous experience in event sales, planning, hospitality, or venue operations
- Experience managing private events in venues, hotels, stadiums, or conventions centers is required
- Strong organizational, financial, and communication skills
- Ability to manage multiple events simultaneously
- Excellent interpersonal, negotiation, and conflict resolution skills
- Exceptional verbal and written communication skills
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner
- Ability to work a flexible schedule including nights, weekends and holidays
- Must be a flexible and reliable team player within own department and entire organization
- Ability to work independently while maintaining high level of performance and quality
- Ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality
- Proven ability in Microsoft Office Suite
Job Duties
- Generate new private event business through proactive outreach, networking, and responding to incoming inquiries
- Manage the full sales cycle including lead qualification, proposal development, contract negotiation, and event booking
- Conduct venue tours and client presentations showcasing campus event spaces and capabilities
- Develop customized event proposals, packages, and pricing in collaboration with internal departments
- Identify opportunities to maximize event revenue through premium offerings, upgraded packages, and additional services
- Maintain relationships with repeat clients, corporate partners, and community organizations to generate recurring event business
- Maintain accurate sales activity records and event pipeline tracking
- Manage private event planning from contract through event execution
- Serve as the primary client contact throughout the planning process
- Conduct client meetings, site visits, and event walkthroughs
- Develop event timelines and planning documentation
- Support the development and growth of private event revenue opportunities
- Identify opportunities to increase event revenue through upgraded packages and services
- Support campus asset utilization through event bookings
- Coordinate with operations departments to ensure event readiness
- Lead internal planning meetings for upcoming events
- Ensure all operational requirements including staffing, security, parking, and F&B needs are communicated and executed
- Oversee event execution onsite to ensure successful delivery
- Address operational or client issues in real time
- Monitor event budgets and financial performance
- Ensure contracted services and minimums are met
- Track event revenue and profitability
- Provide guidance and direction to event coordinators and interns
- Assist in training and mentoring team members
- Provide superior guest service to visitors, guests, clients, vendors, and staff
- Supervise assigned staff, assuming day-to-day responsibilities for personnel-related matters
- Assist during interview process, onboarding, and training new hires
- Complete annual performance reviews for all supervised staff
- Provide continuous feedback, supervision, and coaching to all supervised staff
- Formal discipline supervised staff in conjunction with Human Resources
- Create and maintain schedule, assignments, and attendance
- Approve time clocks and make adjustments as needed
- Respond in a timely manner to calls, texts, inquiries, and emails
- All other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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