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Private Events Coordinator at Greater Des Moines Botanical Garden Des Moines, IA
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
The Greater Des Moines Botanical Garden is a nonprofit public garden set in the heart of downtown Des Moines, sprawling over 17 acres of beautifully curated natural spaces. As a 501(c)(3) privately governed organization, the Botanical Garden is deeply committed to its mission of exploring, explaining, and celebrating the world of plants. Over the years, it has become a cherished community hub where visitors can connect with nature through progressive garden design, innovative programming, and signature experiences tailored for education, inspiration, and community engagement. The Garden also cultivates meaningful partnerships and fosters a welcoming environment for all people and plants... Show More
Job Requirements
- High school diploma or equivalent required
- Prior experience in customer service, hospitality, events, retail, or sales preferred
- Experience using point-of-sale systems or CRM software preferred
- Bilingual or multilingual skills desired
- Ability to manage multiple tasks and priorities in a fast-paced, event-driven environment
- Ability to solve problems independently and make sound decisions under pressure
- Ability to successfully pass a criminal background check
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service, hospitality, events, retail, or sales preferred
- Experience using point-of-sale systems or CRM software preferred
- Bilingual or multilingual skills desired
- Strong interpersonal and communication skills with the ability to provide professional, courteous guest service
- Excellent organizational and time-management skills with exceptional attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced, event-driven environment
- Working knowledge of Microsoft Office applications
- Ability to apply basic mathematical concepts for monetary transactions
- Ability to solve problems independently and make sound decisions under pressure
- Ability to successfully pass a criminal background check
Job Duties
- Support private rental sales efforts by engaging leads, conducting timely follow-up, and assisting with sales activities to achieve earned revenue goals
- Serve as a primary point of contact for rental clients and vendors, providing consistent communication and guidance throughout the rental lifecycle including planning, logistics, day-of coordination, and post-event follow-up
- Coordinate and support private rental events including scheduling, client check-ins, vendor coordination, event logistics, and on-site support as the lead contact on event days
- Manage rental-related operational needs including coordinating linens, security, audiovisual support, room layouts, setup, teardown, and cleanup in collaboration with internal teams and vendors
- Ensure rental events comply with Botanical Garden contracts, policies, and procedures including payment collection and required documentation
- Partner closely with the Private Events Manager to cultivate new sales opportunities, support goal setting, and position the Botanical Garden as a premier rental destination
- Provide exceptional guest service by anticipating and responding to client, vendor, and guest needs, escalating concerns as appropriate to ensure successful outcomes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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