Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.75 - $34.75
Work Schedule
Standard Hours
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Employee Discounts
wellness reimbursement
Job Description
Hyatt is a globally recognized hospitality brand known for its commitment to exceptional guest experiences and dedicated service. With an emphasis on caring and attentive colleagues, Hyatt ensures that guests receive thoughtful service and meaningful experiences at every stay. Known for its luxury and high standards, Hyatt operates a variety of hotels and resorts worldwide that blend comfort with unique location-inspired experiences.
Alila Napa Valley, part of the esteemed Hyatt portfolio, is a Forbes 4-Star luxury resort situated in the heart of the renowned wine country. This resort combines refined hospitality with authentic, place-driven experiences that reflect the natur... Show More
Alila Napa Valley, part of the esteemed Hyatt portfolio, is a Forbes 4-Star luxury resort situated in the heart of the renowned wine country. This resort combines refined hospitality with authentic, place-driven experiences that reflect the natur... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years experience in event management or private culinary events within luxury or high-end hospitality environments
- Proven leadership skills
- Strong communication skills
- Ability to work flexible hours including evenings weekends and holidays
- Strong organizational and multitasking abilities
- Proficiency in event management software
- Ability to maintain professionalism in high-pressure situations
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years experience in event management or private culinary events within luxury or high-end hospitality environments
- Proven leadership skills with ability to manage and develop a diverse team
- Strong communication and interpersonal skills
- Demonstrated ability to deliver exceptional guest experiences
- Proficiency with event management software and point-of-sale systems
Job Duties
- Lead coach and inspire the events team including captains service professionals and support staff fostering a culture of excellence accountability and engagement
- Support hiring onboarding training development and performance management to ensure consistent delivery of luxury service standards
- Maintain a positive high-energy and professional presence as a visible leader within the operation
- Oversee the execution of all private culinary events including intimate dinners celebrations meetings and bespoke experiences
- Ensure accurate review communication and execution of banquet event orders beos across all departments
- Collaborate with culinary leadership and director of f b to ensure food wine and service standards are met and exceeded
- Proactively plan staffing equipment and setup needs to support flawless event execution
- Champion forbes service standards and alila brand expectations in every guest interaction
- Drive exceptional results on meeting planner and guest satisfaction surveys
- Act as a point of escalation to resolve guest concerns with professionalism and care
- Manage short- and long-term event operations in front of house environments
- Support administrative functions including payroll scheduling reporting forecasting inventory management and point-of-sale procedures
- Maintain financial awareness of labor equipment and event-related costs in partnership with f b leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Find restaurant and hotel jobs on OysterLink.
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