Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.75 - $34.75
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
wellness reimbursement
Education Reimbursement
Complimentary hotel nights
Job Description
Hyatt is a globally recognized hospitality company celebrated for its commitment to delivering exceptional guest experiences through its attentive and caring colleagues. Hyatt’s reputation for thoughtful service and meaningful interactions makes it a preferred choice among travelers worldwide. One of its distinguished properties is Alila Napa Valley, a Forbes 4-Star luxury resort nestled in the heart of California's renowned wine country. This serene and sophisticated destination combines refined hospitality with authentic, place-driven experiences, offering guests an immersive taste of Napa Valley's charm and elegance.
Alila Napa Valley, part of the Hyatt portfolio, stands out as a premier luxury resort th... Show More
Alila Napa Valley, part of the Hyatt portfolio, stands out as a premier luxury resort th... Show More
Job Requirements
- Minimum 2 years of leadership experience in luxury hospitality, fine dining, or event operations
- Strong working knowledge of Forbes service standards and luxury guest expectations
- Proven ability to lead, coach, and develop high-performing teams
- Experience with scheduling, payroll oversight, hiring, and performance management
- Strong organizational, operational, and financial acumen
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work a flexible schedule including evenings, weekends, and holidays
- ServSafe and Responsible Beverage certifications required or obtained upon hire
Job Qualifications
- Minimum 2 years of leadership experience in luxury hospitality, fine dining, or event operations
- Strong working knowledge of Forbes service standards and luxury guest expectations
- Proven ability to lead, coach, and develop high-performing teams
- Experience with scheduling, payroll oversight, hiring, and performance management
- Strong organizational, operational, and financial acumen
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work a flexible schedule including evenings, weekends, and holidays
- ServSafe and Responsible Beverage certifications required or obtained upon hire
Job Duties
- Lead, coach, and inspire the events team including captains, service professionals, and support staff
- Support hiring, onboarding, training, development, and performance management of team members
- Maintain a positive, high-energy, and professional presence as a visible leader
- Oversee execution of all private culinary events including dinners, celebrations, meetings, and bespoke experiences
- Ensure accurate review, communication, and execution of banquet event orders across departments
- Collaborate with culinary leadership and director of food and beverage to exceed food, wine, and service standards
- Plan staffing, equipment, and setup needs proactively to support flawless event execution
- Champion Forbes service standards and Alila brand expectations in every guest interaction
- Drive exceptional results on meeting planner and guest satisfaction surveys
- Resolve guest concerns with professionalism and care
- Manage short- and long-term event operations in front-of-house environments
- Support administrative functions including payroll, scheduling, reporting, forecasting, inventory management, and point-of-sale procedures
- Maintain financial awareness of labor, equipment, and event-related costs in partnership with food and beverage leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
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