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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
Chick-fil-A is a leading American fast-food restaurant chain known for its focus on customer service, quality food, and community-driven culture. Established in 1946, Chick-fil-A has grown to become one of the most recognized names in the quick-service restaurant industry, with a commitment to operational excellence and cultivating a positive environment for its employees and guests. Its US Support Centers serve as vital hubs where key operational strategies and initiatives are developed and managed to ensure the continued success and high standards of the Chick-fil-A brand across the nation.
The Campus Planning & Operations (CPO) team at Chick-fil-A plays an e... Show More
The Campus Planning & Operations (CPO) team at Chick-fil-A plays an e... Show More
Job Requirements
- High school diploma
- 7+ years of experience
- professional communication verbal and digital
- interpersonal, organizational, and teamworking skills
- ability to work independently with minimal supervision
- adapt to shifting priorities
- servant-hearted approach with positive attitude and high sense of urgency
- attention to detail and commitment to operational excellence
- ability to provide constructive feedback
- physical ability to lift at least 40 lbs and remain on feet for extended periods
- forward thinking, proactive, takes initiative
Job Qualifications
- Bachelor's degree in hospitality and food management or equivalent combination of education, training and experience
- 10+ years of experience preferred
- ServSafe or similar credentials preferred
- experience working within a Chick-fil-A store preferred
- experience working with health department for regular inspections preferred
- familiarity with equipment maintenance preferred
Job Duties
- Assist with or lead food service strategy to ensure safety, efficiency, and service quality across all campuses
- develop, lead and encourage all reporting staff including biannual performance reviews and goal setting
- develop and implement operational strategies to ensure safety, efficiency, and quality across all campus services
- oversee the Quality Control and Assurance Specialist’s work to maintain consistent quality standards across campuses
- serve as escalation point to resolve issues, uphold service quality, and drive continuous improvements
- collaborate with partners across business and Chick-fil-A entities to identify improvement opportunities
- assist with or lead selection and oversight of outside partners including financial and budgetary management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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