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Prepared Foods Department Supervisor (Culinary, Deli) - Full Time
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $18.50 - $30.20
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Store discount
Paid Time Off
financial wellness programs
Health support programs
employee perks
Job Description
Whole Foods Market is a pioneering grocery store chain committed to nourishing people and the planet. Known for its dedication to providing high-quality, fresh, and healthy food, Whole Foods Market is much more than a typical grocery store. It is a company with a mission to create meaningful change locally and globally. The company actively supports initiatives such as funding grants for school gardens, fighting food deserts by increasing access to nutritious foods, and working to alleviate poverty in developing countries. Whole Foods Market prides itself on setting standards of excellence and revolutionizing the grocery industry by championing sustainable, responsible... Show More
Job Requirements
- Prior cashier experience
- Basic computer skills
- Ability to follow instructions and procedures
- Ability to work a flexible schedule including nights, weekends and holidays
- Ability to perform physical requirements of the job with or without accommodation
- Must be 18 years or older
Job Qualifications
- Prior retail, restaurant or hospitality experience preferred
- Proactive problem-solver with excellent follow-through and listening skills
- Clear and effective communication style both written and verbal
- Thorough knowledge of products throughout the store or ability to learn quickly
- Skilled in working in fast paced, evolving environments
- Ability to effectively prioritize, delegate, multitask and complete tasks timely
- Ability to build and maintain positive relationships
- Ability to train and inspire Team Members
- Working understanding of Customer Service Security policies and Whole Foods Market policies and procedures
- Strong customer service skills
- Strong organizational skills
- Ability to properly use store equipment including knives, box cutters, hand trucks, pallet jacks, forklift, and baler
Job Duties
- Provide exceptional customer service and address needs of customers in a timely and effective manner while following all Whole Foods Market 365 guidelines and Standard Operating Procedures
- Actively manage work flow on the front end, manage customer flow, and keep 365 Team Leader and Store Leadership informed of all events that affect the front end, including performance and policy issues
- Ensure that all shelves and displays are properly stocked and front facing
- rotate products and remove out-of-date products
- Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers and vendors
- Stay informed on all company and store level information from leadership
- Maintain a level of knowledge/awareness of relevant competitors and industry trends
- Complete all training and focus on increasing product knowledge
- maintain awareness of new products and promotions
- Support overall store cleanliness and maintenance and work in multiple areas throughout the store
- Follow through on all customer questions and requests, including processing returns and credits when needed
- Establish and maintain a positive work environment that supports a high Team Member morale
- Effectively delegate tasks based on the needs of the store
- Follow all Customer Service Security policies and Global Cash Variance Policy (CVP)
- Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed trained team, utilizing learning checklists and training materials
- Schedule and monitor Team Member break and lunch periods
- Assist in ensuring department orders for equipment, supplies and products are timely and accurate
- Assist in maintaining back stock supply areas
- analyze and control product transfers, waste and spoilage
- Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate
- Communicate with Team Members regarding all zone operations and company information
- Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations
- Become knowledgeable of and oversee all operations of the cash office
- maintain security and accountability of all monies
- Perform Cash Office duties when needed
- Maintain a safe, clean and well-organized working and shopping environment
- Support global, regional and 365 store programs
- Assist with store inventory as needed
- Perform all Team Member duties as needed, including cashiering
- Follow and comply with all applicable regulatory rules and regulations including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices
- Perform other duties as assigned by Team Leader/Store Leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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