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Premium Supervisor - Ruoff Music Center

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts

Job Description

Legends Global is a distinguished holistic agency specializing in delivering innovative solutions for legendary brands across a variety of industries. Known for its comprehensive 360-degree service approach, Legends Global integrates Global Planning, Global Sales, and Hospitality service solutions to ensure success and excellence in each of its six key verticals: professional sports, collegiate athletics, attractions, entertainment, international ventures, and conventions. The company prides itself on its talented team, collectively bringing over 300 years of expertise in sales and sponsorship, analytics and valuation, and hospitality and operations. Legends Global's commitment to excellence and its client-centric methodology ensure every partnership benefits from... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum two years experience in hospitality or food service environments
  • Knowledge of food and beverage service operations
  • Ability to supervise and coordinate work teams
  • Knowledge of state and local health and safety regulations
  • Must meet health requirements for food handling and alcohol service
  • Ability to operate POS systems
  • Strong organizational and communication skills
  • Capable of managing flexible schedules
  • Ability to perform physical tasks such as standing, walking, lifting up to 30 pounds
  • Must be punctual and dependable
  • Ability to speak, read, write, and understand English
  • Must maintain a professional appearance and conduct
  • Ability to work under pressure and adapt to changing demands

Job Qualifications

  • Must have two to four years experience in fast paced, high-end club, restaurant or catering location
  • High school diploma required, some college preferred
  • Proactive, self-motivated, and organized with strong prioritization skills
  • Detail oriented
  • Ability to work under pressure and adapt quickly to change
  • Punctual and dependable
  • Ability to read, write, and understand English
  • Capable of performing simple mathematical calculations
  • Maintains personal hygiene and professional appearance
  • Ability to walk long distances and stand for extended periods
  • Ability to stand, kneel, lift up to 30 pounds, carry items, and push carts
  • Knowledgeable of POS systems and inventory management
  • Strong customer service orientation and communication skills

Job Duties

  • Supervises and coordinates activities of stand workers in the VIP area
  • Oversees or participates in stand set-up and closing procedures such as counting inventory, prep, and cleaning
  • Ensures all work stations remain clean and sufficiently stocked
  • Orders replacement stock from runners as necessary
  • Completes required paperwork efficiently and accurately
  • Ensures employees adhere to alcohol policies
  • Manages staff to ensure food preparation meets guidelines set by Legends and the board of health
  • Must be knowledgeable of all positions and able to fill any position if needed
  • Works with stand personnel to count ending inventory, clean equipment, and organize stock for the next event
  • Knowledgeable of POS system including voids, credit card issues, and closing out procedures
  • Inputs daily event sheets and daily reports
  • Coordinates with customer service department to improve guest service
  • Conducts inventory at assigned locations
  • Manages area schedules, makes changes, prints and posts them
  • Maintains a friendly, positive attitude and professional demeanor
  • Interacts with guests and staff to ensure guest satisfaction
  • Maintains knowledge of menu, specials, and services
  • Knows the layout of the venue and assigned area
  • Provides personalized guest service surpassing expectations
  • Maintains clean, neat, and safe work areas
  • Ensures compliance with company service standards, inventory, and cash control procedures
  • Works as a team with associates and other service departments
  • Adapts to flexible schedules including days, nights, weekends, and holidays
  • Meets state and local health requirements for food handlers and alcoholic beverage services

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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