Premium Services Manager | Full-Time | Vanderbilt University Athletics
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,560.00 - $84,450.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group is a global leader specializing in venue development, management, and premium hospitality services within the live event industry. The company boasts a comprehensive 360-degree solution set and is renowned for managing a collection of world-class venues, including some of the highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. As a trailblazer in the sector, Oak View Group is committed to enhancing live event experiences through innovative venue management and exceptional hospitality standards. Their commitment to diversity and inclusivity further strengthens their team by promoting an environment that celebrates diverse perspectives and... Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years of experience in food and beverage or event management
- Experience with scheduling and payroll systems
- Knowledge of POS and inventory management
- Strong leadership and communication skills
- Ability to work evenings and weekends
- Valid driver’s license or reliable transportation
- Proficient in English
- Ability to handle high-pressure situations
- Understanding of alcohol service regulations
Job Qualifications
- A four-year degree in a similar field preferred
- 3-5 years of professional experience in the food and beverage or event industry with demonstrated increased responsibility
- along with demonstrated knowledge of food and beverage management
- Experience with employee scheduling and payroll management preferred
- Experience with inventory management and POS management preferred
- Knowledge of the sales process or demonstrated sales experience and revenue management helpful
- Provide a professional presentation regarding representing the company in all interactions
- Advanced computer proficiency including demonstrated professional communications by email
- MS Word and Excel experience in a Windows format, along with experience with internet-based business programs
- Experience with event planning, establishing event details, and demonstrated professional client relations preferred
- Ability to create a positive / compliant employee and client relations climate in a high-pressure and fast-paced event environment
- Ability to consistently use good judgment, make sound decisions, consistently working with a high degree of accuracy/reliability
- effective organizational and time management skills, and effectively working and managing a team independently
- Demonstrated history of appropriate management of alcohol
- Driver’s license, ability to obtain, or reliable transportation to work a varied management schedule
- Proficient command of the English language reading, writing, speech
- Willingness to work an event-driven schedule which includes long hours and consistent night and weekend work seasonally
Job Duties
- Manage a staff of part time employees including Premium Event Supervisor, bartenders, suite servers and catering servers
- Responsibilities include interviews, hiring, training, scheduling, payroll management in ADP based system, entering employee tips, communicating timely schedule updates, maintaining an open door, employee motivation, compliance with company policies and procedures, effectively communicating with employees through phone, email, text, as well as employee coaching, discipline, and termination
- Oversee execution of events, daily productivity and managing labor costs
- Effective management of client and tenant relations as it relates to food and beverage service in the suites, lounges, and other catered areas
- Receive client information from Premium Sales
- Establish and communicate event timeline and event set-up with venue Event Managers
- Consistent communication with clients and tenant sales team/managers on event needs, set-up, catering requests, food and beverage orders, event packages, and other special requests
- Professionally manage relationships and execution of client vision
- Manage backstage catering including but not limited to scheduling, staff direction, set-up and menu planning, BEO creation and event timelines, effective communication with promoters, Event Manager and General Manager, and submitting accurate final billing to the General Manager
- Manage department inventory, supplies, equipment, and account receivable/payable to maximize revenue and minimize expenses
- Effectively manage relations with vendors, order product, intake and storage of product, distribution of product including kegs, process invoices timely using internet-based iPayables, managing use of the POS system Oracle/MICROS and Tapin2, use of MS Excel, adhere to directed budget/cost requirements and send daily final billing to General Manager post-event
- Communication with the Culinary Department
- Effectively communicate with the Executive Chef and Sous Chef and other culinary team members, including but not limited to, distribution of BEO’s as completed, creating BEO’s with a high degree of accuracy and attention to fine detail, distribution of daily BEO changes and timely distribution of event updates and last-minute details/changes
- Work with the Director of Premium Services, Executive Chef and Sous Chef on menu planning/cost and successful event execution
- Establish menu/beverage pricing with approval by Director and General Manager
- Communicate with Marketing on restaurant promotion, specials, signage, and menu design
- Effectively manage any client concerns with professional communications and escalate concerns, as necessary
- Oversee the staff’s professional presentation to clients and adherence to established appearance standards, customer service and positive guest-focus climate
- Maintaining a positive and complaint work environment in accordance with company standards and with local/state/federal laws including, but not limited to, food safety/compliance, building and guest safety, emergency situations, the service of alcohol, employee alcohol training, and compliant employee relations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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