Premium Services Manager | Full-Time | Vanderbilt University Athletics

Murfreesboro, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $67,560.00 - $84,450.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

OVG Hospitality is a leading sports and entertainment hospitality company specializing in providing premium food and beverage services across some of the nation’s top venues. They manage a variety of event spaces, including premium suites, clubs, and lounges, delivering exceptional experiences to clients, tenants, and guests. A part of the Oak View Group, OVG Hospitality aims to set new standards in the industry by emphasizing professionalism, expert service delivery, and innovative food and beverage management within dynamic event-driven environments. Their team focuses on creating memorable moments while maintaining operational excellence and adherence to company policies and regulatory compliance.

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Job Requirements

A four-year degree in a similar field preferred
3-5 years of professional experience in food and beverage or event industry with demonstrated increased responsibility
Experience with employee scheduling and payroll management preferred
Experience with inventory management and POS management preferred
Knowledge of sales process or sales experience and revenue management helpful
Professional presentation in representing the company in all interactions
Advanced computer proficiency including email, MS Word and Excel
Experience with event planning and client relations preferred
Ability to maintain a positive and compliant work environment in a high-pressure event setting
Good judgment, sound decision-making and reliability
Ability to work independently and effectively manage a team
Demonstrated history of appropriate alcohol management
Valid driver’s license or ability to obtain
Reliable transportation to work varied event-driven schedule
Proficient English reading, writing and speaking skills
Willingness to work long hours, nights and weekends consistently

Job Qualifications

A four-year degree in a similar field preferred
3-5 years of professional experience in food and beverage or event industry with demonstrated increased responsibility and food and beverage management knowledge
Experience with employee scheduling and payroll management preferred
Experience with inventory and POS management preferred
Knowledge of sales process or demonstrated sales experience and revenue management helpful
Professional presentation in representing the company
Advanced computer proficiency including email communication, MS Word, MS Excel and internet-based business programs
Experience with event planning, establishing event details and professional client relations preferred
Ability to create a positive and compliant employee and client relations climate in a high-pressure fast-paced event environment
Ability to use good judgment, make sound decisions, and work independently with high accuracy and reliability
Strong organizational and time management skills
Demonstrated history of appropriate alcohol management
Valid driver’s license or ability to obtain and reliable transportation for varied management schedule
Proficient English communication skills in reading, writing and speech
Willingness to work long hours, nights and weekends seasonally

Job Duties

Manage a staff of part time employees including Premium Event Supervisor, bartenders, suite servers and catering servers
Conduct interviews, hiring, training, scheduling, and payroll management in ADP based system
Enter employee tips and communicate timely schedule updates
Maintain an open door and motivate employees while ensuring compliance with company policies and procedures
Provide coaching, discipline, and termination as necessary
Oversee execution of events, daily productivity and manage labor costs
Build and maintain effective client and tenant relations regarding food and beverage service in suites, lounges and catered areas
Receive client information from Premium Sales and establish event timelines and setups with venue Event Managers
Maintain consistent communication with clients, tenant sales teams and managers on event needs, catering requests, food and beverage orders, and special requests
Manage backstage catering including scheduling, staff direction, set-up, menu planning, BEO creation, and event timelines
Communicate effectively with promoters, Event Manager and General Manager and submit accurate final billing
Manage department inventory, supplies, equipment, and accounts receivable/payable to maximize revenue and minimize expenses
Handle vendor relations, product ordering, intake, storage, and distribution including kegs
Process invoices timely using internet-based iPayables
Manage POS systems Oracle/MICROS and Tapin2, use MS Excel and adhere to budget and cost requirements
Maintain communication with Culinary Department including distribution of BEOs and daily updates
Collaborate with Director of Premium Services, Executive Chef and Sous Chef for menu planning, cost control and event execution
Establish menu and beverage pricing with required approvals
Coordinate with Marketing on promotions, specials, signage and menu design
Address client concerns professionally and escalate as necessary
Oversee staff presentation, customer service, and positive guest-focus climate
Ensure a compliant work environment consistent with company standards and legal requirements including food safety, alcohol service and employee relations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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