Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The company offers an unmatched, comprehensive 360-degree solution set for a collection of world-class owned venues and maintains a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Oak View Group is a dynamic and innovative company that continuously elevates the live event experience through strategic development and operational excellence.
At PeoplesBank Arena, a key venue under Oak View Group’s management, the Premium Services Concierge role i... Show More
At PeoplesBank Arena, a key venue under Oak View Group’s management, the Premium Services Concierge role i... Show More
Job Requirements
- Must be available to work flexible hours including evenings, weekends, and holidays
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills
- Ability to maintain professionalism and deliver exceptional guest service
- Detail-oriented with strong organizational skills
- Ability to handle high-pressure situations calmly
- Commitment to upholding safety, security, and venue policies
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- Excellent problem-solving abilities and quick thinking in high-pressure situations
- Detail-oriented with strong organizational and time management skills
- Ability to adapt to changing event needs and maintain composure during busy or challenging situations
- Must be available to work flexible hours including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
- Build and maintain strong relationships with key stakeholders throughout the premium seating locations
- Educate guests on premium amenities, seating areas, and game day or event-specific information
- Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, Club Seats) are clean, stocked, and event-ready
- Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
- Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- Assist guests requiring mobility or accessibility accommodations with appropriate support
- Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- Support the setup and breakdown of premium areas before and after events
- Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- Complete additional assignments or special projects as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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