Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
PeoplesBank Arena, located in Hartford, Connecticut, is renowned as a premier venue for sports and entertainment events. Hosting a diverse range of high-profile events including Hartford Wolf Pack hockey games, UConn Athletics basketball and hockey matches, and numerous concerts, the arena is committed to providing an exceptional experience for every guest. As a central hub for sports fans and concert-goers alike, PeoplesBank Arena prioritizes quality service, comfort, and a welcoming atmosphere across all seating and premium areas.
The Premium Services Concierge at PeoplesBank Arena plays an essential role in delivering a superior experience to premium guests who enjoy th... Show More
The Premium Services Concierge at PeoplesBank Arena plays an essential role in delivering a superior experience to premium guests who enjoy th... Show More
Job Requirements
- Must be available to work flexible hours including evenings, weekends, and holidays
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills
- Ability to handle high-pressure situations with professionalism
- Detail-oriented and organized
- Ability to assist guests with mobility or accessibility needs
- Ability to collaborate effectively with team members
- Adherence to all safety, security, and venue policies
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- Excellent problem-solving abilities and quick thinking in high-pressure situations
- Detail-oriented with strong organizational and time management skills
- Ability to adapt to changing event needs and maintain composure during busy or challenging situations
- Must be available to work flexible hours including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
- Build and maintain strong relationships with key stakeholders throughout the premium seating locations
- Educate guests on premium amenities, seating areas, and game day or event-specific information
- Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, Club Seats) are clean, stocked, and event-ready
- Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
- Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- Assist guests requiring mobility or accessibility accommodations with appropriate support
- Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- Support the setup and breakdown of premium areas before and after events
- Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- Complete additional assignments or special projects as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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