Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is a global leader in the venue development, management, and premium hospitality services industry, serving the live event sector with unmatched expertise and comprehensive solutions. Renowned for owning and managing a collection of world-class venues, Oak View Group provides a full spectrum of services tailored to arenas, convention centers, music festivals, performing arts centers, and cultural institutions across the globe. Their client roster includes some of the most influential and highly attended live event spaces worldwide, making them a leader in innovation and excellence in the live entertainment business.
PeoplesBank Arena, located in Hartford, Connectic... Show More
PeoplesBank Arena, located in Hartford, Connectic... Show More
Job Requirements
- Must be available to work flexible hours including evenings, weekends, and holidays
- Prior experience in customer service, hospitality, or event environments preferred
- Excellent communication skills
- Strong interpersonal abilities
- Ability to handle high-pressure situations calmly
- Detail-oriented
- Ability to work collaboratively in a team environment
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- Excellent problem-solving abilities and quick thinking in high-pressure situations
- Detail-oriented with strong organizational and time management skills
- Ability to adapt to changing event needs and maintain composure during busy or challenging situations
- Must be available to work flexible hours including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner
- Build and maintain strong relationships with key stakeholders throughout the premium seating locations
- Educate guests on premium amenities, seating areas, and event-specific information
- Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- Conduct pre-event walkthroughs to ensure all premium areas are clean, stocked, and event-ready
- Proactively identify and report any service issues or guest concerns to appropriate personnel
- Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- Assist guests requiring mobility or accessibility accommodations
- Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- Support the setup and breakdown of premium areas before and after events
- Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- Complete additional assignments or special projects as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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