Premium Services Concierge |Part-Time | PeoplesBank Arena

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $22.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k) savings plan

401(k) matching

Job Description

Oak View Group is a global leader in the venue development, management, and premium hospitality services industry, serving the live event sector with unmatched expertise and comprehensive solutions. Renowned for owning and managing a collection of world-class venues, Oak View Group provides a full spectrum of services tailored to arenas, convention centers, music festivals, performing arts centers, and cultural institutions across the globe. Their client roster includes some of the most influential and highly attended live event spaces worldwide, making them a leader in innovation and excellence in the live entertainment business.

PeoplesBank Arena, located in Hartford, Connectic... Show More

Job Requirements

Must be available to work flexible hours including evenings, weekends, and holidays
Prior experience in customer service, hospitality, or event environments preferred
Excellent communication skills
Strong interpersonal abilities
Ability to handle high-pressure situations calmly
Detail-oriented
Ability to work collaboratively in a team environment

Job Qualifications

Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
Prior experience in customer service, hospitality, or event environments preferred
Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
Excellent problem-solving abilities and quick thinking in high-pressure situations
Detail-oriented with strong organizational and time management skills
Ability to adapt to changing event needs and maintain composure during busy or challenging situations
Must be available to work flexible hours including evenings, weekends, and holidays

Job Duties

Welcome and assist premium guests in a warm, friendly, and professional manner
Build and maintain strong relationships with key stakeholders throughout the premium seating locations
Educate guests on premium amenities, seating areas, and event-specific information
Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
Conduct pre-event walkthroughs to ensure all premium areas are clean, stocked, and event-ready
Proactively identify and report any service issues or guest concerns to appropriate personnel
Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
Assist guests requiring mobility or accessibility accommodations
Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
Support the setup and breakdown of premium areas before and after events
Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
Complete additional assignments or special projects as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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