Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
PeoplesBank Arena is a premier entertainment venue located in Hartford, Connecticut, known for hosting a wide range of sporting events, concerts, and special gatherings. As a central hub for fans and guests, the arena creates memorable experiences through its state-of-the-art facilities and dedicated staff. The arena is home to the Hartford Wolf Pack hockey team and regularly features UConn Athletics basketball and hockey games, among other high-profile events. With a strong focus on customer service, the venue prides itself on delivering exceptional experiences for all visitors, especially those in premium seating areas such as Bunker Suites, Loge Boxes, and Club... Show More
Job Requirements
- Must be available to work flexible hours including evenings, weekends, and holidays
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills
- Detail-oriented
- Ability to adapt to changing event needs
- Excellent problem-solving skills
- High school diploma or equivalent
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- Excellent problem-solving abilities and quick thinking in high-pressure situations
- Detail-oriented with strong organizational and time management skills
- Ability to adapt to changing event needs and maintain composure during busy or challenging situations
- Must be available to work flexible hours including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
- Build and maintain strong relationships with key stakeholders throughout the premium seating locations
- Educate guests on premium amenities, seating areas, and game day or event-specific information
- Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, Club Seats) are clean, stocked, and event-ready
- Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
- Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- Assist guests requiring mobility or accessibility accommodations with appropriate support
- Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- Support the setup and breakdown of premium areas before and after events
- Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- Complete additional assignments or special projects as needed
OysterLink lists restaurant, hotel, and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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