Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
PeoplesBank Arena is a premier sports and entertainment venue located in Hartford, Connecticut, known for hosting a diverse range of exciting events, including Hartford Wolf Pack hockey games, UConn Athletics basketball and hockey matches, and major concerts. This vibrant arena serves thousands of guests throughout the year, providing an unforgettable atmosphere where sports fans and concertgoers come together to enjoy high-quality entertainment. The arena is dedicated to delivering a superior experience to all its visitors, with a strong emphasis on premium services for clients who choose to enjoy the event from exclusive seating areas such as Bunker Suites, Loge Boxes,... Show More
Job Requirements
- Must be available to work flexible hours including evenings, weekends, and holidays
- Prior customer service or hospitality experience preferred
- Strong communication skills
- Ability to handle high-pressure situations with professionalism
- Attention to detail and strong organizational skills
- Ability to assist guests with mobility or accessibility needs
- Commitment to upholding safety and security policies
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- Excellent problem-solving abilities and quick thinking in high-pressure situations
- Detail-oriented with strong organizational and time management skills
- Ability to adapt to changing event needs and maintain composure during busy or challenging situations
- Must be available to work flexible hours including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
- Build and maintain strong relationships with key stakeholders throughout the premium seating locations
- Educate guests on premium amenities, seating areas, and game day or event-specific information
- Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, Club Seats) are clean, stocked, and event-ready
- Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
- Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- Assist guests requiring mobility or accessibility accommodations with appropriate support
- Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- Support the setup and breakdown of premium areas before and after events
- Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- Complete additional assignments or special projects as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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